First of all, google maps led us up to this hotel, from Sao Bento station, up the steepest incline and set of stairs, I have ever encountered. If directions tries to take you up Rua Madeira, from that main, crazy intersection, look for parallel streets that will get you there more gradually. There was a lot of graffiti and broken glass in the area, and the following morning, there was usually an empty liquor bottle or beer bottles left on the stairs. The code to enter the building worked great, and our room was on the ground floor, which I think is the only one. The patio area was quite small, and practically enclosed, so you couldn’t see anything. The lounge was never open that I saw, so cannot comment on it. It was great that there are lockers there to store your luggage if the room isn’t ready. We never went down the steep hill to look for restaurants or shopping, since there is so much available at the top of the hill. It’s also close to the top of the Dom Luis bridge. Bed was comfortable and shower worked great. Would stay again, but would choose a balcony instead of the terrace, due to the lack of view of anything.