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Residence Inn Norfolk Downtown

3.0 star property

Photo gallery for Residence Inn Norfolk Downtown

Exterior
Lobby
Lobby
Suite, 1 Double Bed | Private kitchen
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Parking available
  • Breakfast included

Explore the area

Map
227 West Brambleton Avenue, Norfolk, VA, 23510
  • Norfolk Scope
    ‪7 min walk‬
  • Chrysler Hall
    ‪10 min walk‬
  • Waterside District
    ‪18 min walk‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪17 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

  • 83 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 King Bed with Sofa bed

TV

Suite, 1 King Bed with Sofa bed

  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

TV

Suite, 1 Bedroom, Non Smoking

  • 54 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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The price is NZ$226
for 1 room
includes taxes & fees
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About the area

Norfolk

With a stay at Residence Inn Norfolk Downtown in Norfolk, you'll be within a 5-minute drive of Waterside District and Norfolk State University. .This hotel is 8.4 mi (13.5 km) from Naval Station Norfolk and 10.8 mi (17.4 km) from Virginia Beach Town Center.

What's nearby

  • Chrysler Museum of Art - 5 min walk - 0.5 km
  • Norfolk Scope - 7 min walk - 0.6 km
  • The NorVa - 8 min walk - 0.7 km
  • Chrysler Hall - 10 min walk - 0.9 km
  • Waterside District - 18 min walk - 1.5 km

Getting around

  • York Street-Free Mason Station - 3 min walk
  • Norfolk Station - 7 min drive
  • Norfolk Intl. Airport (ORF) - 17 min drive

Restaurants

  • ‪Buffalo Wild Wings - ‬9 min walk
  • ‪Showcase - ‬10 min walk
  • ‪Ya Ya Asian Gourmet House - ‬9 min walk
  • ‪The Norva - ‬9 min walk
  • ‪Freemason Abbey Restaurant - ‬6 min walk

About this property

Residence Inn Norfolk Downtown

Hotel with free breakfast, near Waterside District
Residence Inn Norfolk Downtown offers 160 accommodations with safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Premium cable television is provided. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 160 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as an indoor pool and a fitness center.
Grab a bite from the snack bar/deli serving guests of Residence Inn Norfolk Downtown. A complimentary continental breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary continental breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 18 per night)
  • Wheelchair-accessible parking available
  • Off-site parking available (USD 18 per day)

Food and drink

  • Free continental breakfast
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Full-sized fridge
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Separate dining area
  • Snack bar/deli
  • Sofa bed

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 125
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 18 per night
  • Nearby parking fee: USD 18 per day
  • Pet fee: USD 100 per accommodation, per stay plus USD 125 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Hotel Norfolk Downtown
Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown Hotel Norfolk
Residence Inn Norfolk Downtown Hotel
Resince Inn Norfolk Hotel
Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel
Residence Inn Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel Norfolk

Residence Inn Norfolk Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 446 out of 857 reviews
Rating 8 - Good. 251 out of 857 reviews
Rating 6 - Okay. 73 out of 857 reviews
Rating 4 - Poor. 46 out of 857 reviews
Rating 2 - Terrible. 41 out of 857 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Lindsay

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
After a long day of travel, I arrived at almost midnight only to be told that the only rooms left did not have heat. I was told that they could offer me extra blankets or good luck finding a new hotel. The staff member was very pleasant however this is completely unacceptable. I booked this room at 3 weeks ago. The extra blankets consisted of a thin covering that went over the duvet. I am not from this area, it’s midnight and I was a woman by myself with limited options other than to just stay. I was very disappointed. The breakfast was also half gone when I went down at 8:30 when breakfast is supposed to be served from 7-10 with no one actively refilling anything.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lorenzo

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family get away
It was great,pool was great and so was the gym
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing
We were very unsatisfied with our overall stay here. We stood for three nights and they never cleaned the room. Upon arriving back from our day on the third night, we saw that the room was still not cleaned. We then went down to the lobby to figure out what was happening. They told us that you have to call to schedule a cleaning the day before and that we were supposed to be told this upon check in. They never told us this information so we never got the chance to come back to a clean room. Secondly, the hallways were absolutely freezing. It felt like it was 60 degrees in the hall (we visited during thanksgiving). It was so cold that even in our rooms where we can adjust the thermostat, it felt like it was never able to get warm. Finally, getting from the 6th floor down to the lobby to enter or exit was always a challenge. There was only one working elevator so it took forever to come up or down. Sometimes, when an elevator would finally arrive, it was full so you’d have to wait even longer. We would have taken the stairs but for some reason, there was no marked stairs to enter into the lobby. The next time we are in Norfolk, we plan to stay elsewhere.
Stayed 3 nights in Nov 2024

8/10 Good

Carl

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Although the staff was very friendly and professional, their keycard system kept having issues. We got locked out of our hotel room on multiple occasions and had to get new keys made. The staff was aware of this issue and was willing to fix keys as needed. We’ve not run into a single bad employee there, a very well managed property.
Stayed 3 nights in Dec 2024

8/10 Good

Stephany, YORKTOWN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We were only there for one night. The place was lovely, but there were some maintenance issues with the shower and the bathroom sink. Staff was responsive to our requests. Breakfast was excellent. It took us 3 passes and a call to the hotel to figure out how to get to the entrance.
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2024

4/10 Poor

Laura

Disliked: Property conditions & facilities
Staff was nice but mismanaged. Elevator was down, food was inedible, hallways were icy.
Stayed 3 nights in Nov 2024

4/10 Poor

Kathleen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is rundown, front desk was minimal service. They serve breakfast supposed to be until 930 but they stopped bringing anything out at 9 am There is no housekeeping at all when we finally had to call for clean towels. They told us we’d have to call a day ahead for anybody to come to the room, which is absurd, considering the prices are not or motel prices. The coffee machine did not work in the room. There was one pan which was burnt. Would not return to this place.
Stayed 3 nights in Nov 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish closer restaurants
Stayed 6 nights in Nov 2024

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff the best
Desk help from Shaun was so helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very clean, good breakfast options.
Stayed 1 night in Nov 2024

10/10 Excellent

Mackenzie

Stayed 1 night in Nov 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Theodore, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Andre

Stayed 1 night in Oct 2024

6/10 Okay

Norvell

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

duvall, Washington

Disliked: Staff & service, property conditions & facilities
Checked in was ignored for about 10 mins. Got to the room and key one key card didn't work. Heat gave out on a cold weekend, was given an extra blanket. Complianed twice to front desk and they wrote it down but did nothing about it. By far the worse Residence Inn ive stayed at. Definitely would not recommend.
Stayed 2 nights in Nov 2024

2/10 Terrible

Jamal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room didn't have heat
Stayed 1 night in Nov 2024

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and proper.
Stayed 1 night in Nov 2024

10/10 Excellent

Shauna

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Jadie

Stayed 3 nights in Nov 2024

10/10 Excellent

Edmond, Barco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 1 night in Nov 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024