COCKROACHES.
We attempted to stay at this hotel based on the great reviews and 8.2/10 rating on Expedia. We were shocked to find cockroaches immediately upon entering our first room. We went to the desk, and she changed our room and the second room also had cockroaches present on immediate arrival. Needless to say, we did not end up staying. Lisa at the front desk was extremely apologetic and kind, so the staff and service were great, but I would not recommend this hotel. Along with that, there was a drunk man yelling at everyone and shouting to himself during this entire exchange and the staff had to walk hotel residents to their room due to them feeling uncomfortable. Based on their comments, it sounds like this was a fairly regular occurrence?
It was a pain in the butt to get the refund back due to Expedia reaching out on the Manager's off-duty hours even though they were given the direct phone number, name, and hours on Wednesday night. They continued to try to reach the facility outside of these times so that the manager could not authorize the refund. I had to call on 4 separate occasions to get this all sorted out. I have always had a great experience booking with Expedia, but this was an extraordinary inconvenience to say the least.