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City Express by Marriott Merida

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Express by Marriott Merida

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Lobby
Lobby
Superior Room, 1 Queen Bed with Sofa bed
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Breakfast included
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
Calle 45 No 332 Por calle 54 y calle 56, Col. Benito Juarez Norte, Mérida, YUC, 97119
  • Paseo de Montejo
    5 min walk
  • Domino's Pizza
    1 min walk
  • ADO Paseo 60 Bus Terminal
    5 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    22 min drive

Room options

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Down duvets, desk, iron/ironing board, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Down duvets, desk, iron/ironing board, free WiFi

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Holiday Inn Express Mérida, an IHG Hotel

Pool
Breakfast included
Kids pool
Free WiFi
4.5 out of 5, Wonderful, (755)
The price is NZ$184
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Holiday Inn Express Mérida, an IHG Hotel

About the area

Mérida

With a stay at City Express by Marriott Merida in Mérida, you'll be within a 5-minute drive of Plaza Galerias Mall and Yucatan International Convention Center. .This hotel is 2.7 mi (4.3 km) from Plaza Altabrisa and 2.7 mi (4.4 km) from The Harbor Lifestyle Mall.

What's nearby

  • Paseo de Montejo - 5 min walk
  • Plaza Galerias Mall - 3 min drive
  • Yucatan International Convention Center - 4 min drive
  • U.S. Consulate Merida - 4 min drive
  • Plaza Altabrisa - 5 min drive

Getting around

  • Mérida International Airport (MID) - 22 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Vips - ‬8 min walk
  • ‪Sanbravo - ‬6 min walk
  • ‪Kuroshinju Tea - ‬9 min walk
  • ‪Pastor Suizo - ‬4 min walk

About this property

City Express by Marriott Merida

Hotel with free breakfast, near Plaza Galerias Mall
City Express by Marriott Merida offers 166 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 166 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine. Guests can get around on the complimentary shuttle, which operates within 10 kilometers.
A complimentary full breakfast is served on weekdays from 6:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available
  • Free local area shuttle up to 10 kilometres

Food and drink

  • Free full breakfast available 6:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Business services

  • Business centre
  • A meeting room

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Phone
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

City express Merida
City Hotel Merida express
City Express Merida Mérida
City Express Merida
City Express by Marriott Merida Hotel
City Express by Marriott Merida Mérida
City Express by Marriott Merida Hotel Mérida

City Express by Marriott Merida Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 365 out of 872 reviews" "
Rating 8 - Good. 266 out of 872 reviews" "
Rating 6 - Okay. 119 out of 872 reviews" "
Rating 4 - Poor. 53 out of 872 reviews" "
Rating 2 - Terrible. 69 out of 872 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Laura

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Left early because the family couldn’t sleep.
The hotel was pretty bare bones, which was fine because it’s what we expected. The problems was the vending machine took only coins and they couldn’t provide change. The elevator smelled like vomit and the AC in the room was angled in a way to blow on your face while you are sleeping. We ended up leaving a day early even though we prepaid…
Stayed 2 nights in Aug 2024

4/10 Poor

Xochitl

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Staff was extremely rude. They were not helpful at all. They blocked our room for AC and did not care to inform us. And then had us waiting for a new room. Not staying there again.
Stayed 1 night in May 2024

6/10 Okay

Juan, HIALEAH

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hoyel generally needs maintenance, there is a lack of lighting, the bathrooms are in poor condition, very noisy outdoor areas, a crib was requested and they didn't have one, there were no towels in the room, etc., etc.
Stayed 2 nights in Jul 2024

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that this place had great parking, offers breakfast and has good location. The only thing is there tv is outdated and they had an issue with the toilets and the ac would leak.
Stayed 3 nights in Jun 2024

8/10 Good

BERNHARD T

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice location The tree at back of parking lot that scratched the Explorers top
Stayed 2 nights in Jun 2024

8/10 Good

Arturo

Stayed 4 nights in Jun 2024

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet place and safe
Stayed 5 nights in Jun 2024

2/10 Terrible

Xochitl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. Reception was very unfriendly. Stephanie in particular was rude and out of touch with the guests. She decided to change our room without notice at 11 at night. She lied to the guests about the change and then was rude to her colleagues for questioning her reasons. She made me miss my flight and said the did not care. Save yourself! Do not stay here!
Stayed 3 nights in May 2024

10/10 Excellent

Pascal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A non-luxury luxury hotel with a very basic breakfast. However, the rooms (yet basic) are very clean and the staff was superfriendly in any regards, which was all what we have been looking for. The hotel met all of our expectations and is an excellent choice to book for some days as a base in northern Mérida.
Stayed 1 night in May 2024

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No pleased
Not happy with amenities
Stayed 3 nights in Apr 2024

8/10 Good

Octavio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is only okay with offering only basic services. However, what I appreciated about it was how clean it was, and Maria, our housekeeper, was always friendly and kind. Unfortunately, the room was quite small, and the services provided were very basic. Overall, I would not choose to stay here again.
Stayed 3 nights in Apr 2024

6/10 Okay

Nancy

Business traveller
Disliked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel with good breakfast
Good hotel in a safe area, ended up staying an extra night. Easy to get uber around. Breakfast was good.
Stayed 1 night in Apr 2024

6/10 Okay

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good except for strong noise inside the room
Stayed 2 nights in Mar 2024

8/10 Good

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place
Stayed 2 nights in Mar 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 Guests but every day only 2 in the room. we had to ask for 2 more towels everyday and most times it seemed to trouble them. We asked for 2 more pillows and they promised to send them 3 times over 2 days before we received them. Hotel overall was great and in a great location for what we were doing.
Stayed 4 nights in Mar 2024

8/10 Good

Eber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a problem it was very limited
Stayed 6 nights in Mar 2024

10/10 Excellent

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I have been using this hotel for the last eight years. The location is magnificent, since it is located 5-10 minutes any direction from the important avenues of the city.
Stayed 1 night in Mar 2024

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Initially, I wanted to treat myself to a better class of Hotel here in Merida, than the dumps I was staying at. The free breakfast was nothing to write home about, most of the staff spoke little English & the ones that did, were rude to me. The hotel advertised that they had a free shuttle service for about a 10 km. range, BUT when I asked about this, they said that it was no longer available, forcing me to use UBER ride services. UBER was a nightmare to use back in Canada, so you can imagine what it was like, when most of the drivers, claimed that they didn't understand English. A disabled person like me, has to have a hot shower to relax the muscles & joints, so this was what I looked forward to the most. And, guess what...The shower had cool water at the most! I did try turning the wall mounted temperature adjustment valves myself (what else could these valves control, besides temperature to the Bathroom?) fixtures, BUT it didn't make much difference. By the time some Hotel Engineer came to my room, I'd already had my cool shower, BUT later that day, there still wasn't any hot water to the bathroom sink! So what did these valves control? I won't get into being forced to walk to the surrounding restaurants in order to be able to eat, after the free breakfast. If you there expect me to be nice to your employees, after the way I was treated by them, you should all quit & see which Govt's around the World are looking for people.
Stayed 7 nights in Feb 2024

6/10 Okay

Myra Jene

Business traveller
Disliked: Staff & service, property conditions & facilities
Bed and the room is ok, but the hotel don't have room service if you check in late because of late flight , you cannot have anything. Fortunately there is a starbucks in front of the hotel that is open after 10pm. Breakfast is normal mexican breakfast very ordinary. But its noisy even late night upstairs.
Stayed 2 nights in Feb 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with convenient access to downtown.
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Aurelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023