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My City Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for My City Hotel

Outdoor pool, pool umbrellas, pool loungers
Lobby sitting area
Terrace/patio
Desk, iron/ironing board, free cots/infant beds, free WiFi
Daily buffet breakfast (EUR 7.50 per person)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Calle Blanco 13, Puerto de la Cruz, Santa Cruz de Tenerife, 38400
  • San Juan Church
    3 min walk
  • Plaza del Charco
    3 min walk
  • Dock of Puerto de la Cruz
    5 min walk
  • Tenerife (TFS-Tenerife South)
    70 min drive

Room options

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Junior Room

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

  • 24 sq m
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Similar properties

Pool

Hotel Las Aguilas Tenerife, Affiliated by Melia

Pool
Breakfast included
All-inclusive
Kids pool
4.4 out of 5, Excellent, (118)
The price is NZ$492
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Hotel Las Aguilas Tenerife, Affiliated by Melia

About the area

Puerto de la Cruz

When you stay at My City Hotel in Puerto de la Cruz, you'll be near the beach, within a 5-minute walk of San Juan Church and Plaza del Charco. .This hotel is 0.7 mi (1.1 km) from Garden Beach and 0.8 mi (1.2 km) from San Felipe Castle.

What's nearby

  • Plaza del Charco - 3 min walk
  • Taoro Park - 12 min walk
  • Lago Martianez Swimming Pools - 12 min walk
  • Loro Park - 18 min walk
  • Botanical Gardens - 3 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive

Restaurants

  • ‪Hannen Barril - ‬2 min walk
  • ‪Slow Coffee Tenerife - ‬3 min walk
  • ‪Casa Mel - ‬1 min walk
  • ‪Compostelana - ‬2 min walk
  • ‪Tasca el Olivo - ‬1 min walk

About this property

My City Hotel

Hotel with a rooftop terrace, steps from San Juan Church
My City Hotel offers 50 accommodations with hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
Stay in one of 50 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
At My City Hotel, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
My City Hotel has a restaurant on site.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–11:00 AM: EUR 7.50 for adults and EUR 3.75 for children
  • 1 restaurant
  • Coffee/tea in a common area

Things to do

  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Outdoor pool

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 18

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 7.50 for adults and EUR 3.75 for children
  • Airport shuttle fee: EUR 25 per person (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 18 years old)
  • Late check-out fee: EUR 18 (subject to availability)
  • In-room safe fee: EUR 2.50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

My City Hotel Puerto de la Cruz
My City Puerto de la Cruz
My City Hotel Hotel
My City Hotel Puerto de la Cruz
My City Hotel Hotel Puerto de la Cruz

My City Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 87 reviews" "
Rating 8 - Good. 38 out of 87 reviews" "
Rating 6 - Okay. 1 out of 87 reviews" "
Rating 4 - Poor. 2 out of 87 reviews" "
Rating 2 - Terrible. 0 out of 87 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern and clean
near small harbour and center of the city and many restaurants modern clean very nice staff but no parking !!
Stayed 3 nights in Jan 2020

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Welcoming, friendly reception staff. Spacious, clean room. Breakfast was good, I also thought the decor in the dining room was well thought out. Lovely pool on the roof, that caught the sun. Handy for the historical town centre and sea front. Would recommend.
Stayed 3 nights in Feb 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right in the heart of town. Staff are all very cheerful and friendly. The rooms are spotlessly clean and comfortable. Breakfast was excellent with plenty of choice. Very nice pool terrace on the roof top.
Stayed 2 nights in Feb 2020

10/10 Excellent

Claudio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

10/10 Excellent

Garnie, Suffolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well situated for the old town square and waterfront. Plenty of places to eat and drink nearby. Hotel was very nice and the staff were excellent without being overbearing. Breakfast was really good, but possibly needed some variation at times. I made use of the sun terrace and pool on the roof area, which was generally quiet and easy to relax. Only negative was the noisy music from the nearby open air night club especially around the weekend. Airport transfers are easy using the No.343 airport bus which you can get off about 5 mins from the hotel. Overall it was an excellent stay and a big thank you to the staff.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third short stay in My City Hotel. It is situated very close to the centre of town and has a big supermarket very close by , on the same street. The rooms are very clean and the beds very comfortable. The shower is hot and has excellent water pressure. The reception staff are very friendly and will answer any questions
Stayed 1 night in Sep 2019

10/10 Excellent

Tazmtl, Montreal, Canada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful boutique hotel in the heart of the city. Fantastic location especially if you are looking for a local experience. If you are driving in, parking is tough close to the hotel so please be prepared for that. Another surprise: the very warm bedroom and bathroom. Remember no ac here, just a fan. I got a 2nd fan and it solved the issue. The staff is just amazing, always smiling and ready to help. Looking forward to our next stay!
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, great location
I was there back in February this year - forgot to leave a comment - and my overall stay was great. The staff was very helpful and smily (like most people in Puerto de La Cruz actually), the room was clean and that pool on the roof, a real + ! I traveled solo for a last minute trip and chose this hotel because of its proximity to the city center and most of the landmarks. I wasn't disappointed, I got to walk to almost everywhere in Puerto de La Cruz which was on my list (Playa Jardin, Lago Martianez, etc.) - except for Teide volcano of course ;) (a must see by the way!) Close to the main bus station and nicely located for taxis too - if you want to travel to the next door cities (I recommend Playa Bollullo). Only negative point: There is no isolation at all. You hear everything coming from other people's room and from the street until late. I could hear my neighbour's TV and the loud lady being on the phone as clear as if they were in my own room - despite having my own TV on! After a long day out it may be bothering if you want to rest. So bring your hearplugs! And you can still ask the members of staff at the reception to call your noisy neighbours if needed, they'll gently ask them to lower it a bit, they are very helpful. I recommend this hotel if you're there to visit and walk a lot + for the rooftop's pool which has an amazing view and is so peaceful.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the centre of the town. It is great value for money and we will be staying here again in September. Thanks to the reception staff for allowing us to practice our Spanish!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing Hotel, great location and the staff were fantastic. This is the first time I have stayed somewhere that the staff care so much and are so helpful. They made are stay the best and I want to thank them. Room was clean, I would say the the front rooms can be noisy at night so maybe think about the back rooms if you don't like noise. Parking was ok when you got use to it, as there are lots of free places but you may find a small walk back to the hotel. There were fantastic range of shops and places to eat. You can walk to loro parque which is a must see. They guys at the hotel booked the tickets for us. If you don't want to get a car then contact the hotel they can arrange transfers at a great price. There is a fantastic vegetarian restaurant called limon which is amazing a must try. Renting a car this we did with expida I would say do it yourself and don't use gold car they just want money of you and car was bad. I would book cicar on there web page before you go. What more can I say this was a fantastic place of you want to experience the less commercial side of the island. This hotel was modern and just fantastic made us feel like family and I would stay again. It's a must we miss you guys already.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We received a very warm welcome from Bianca and got into our room a little earlier than normal checkin. The room was spotlessly clean, the beds very comfortable and the shower was excellent too. The pool area was deserted so we had the whole place to ourselves for several hours. Although it is a small pool, it was very much needed in the very hot sun and the water jets were great too. We will definitely stay here again next time we are in Puerto De la Cruz.
Stayed 1 night in Jun 2019

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Everything superb hotel in all respects Breakfast, room, staff ,swimmingpool, views of Mount Teide Cannot fault this hotel. Thankyou very much
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for long weekend trip. The hotel nice and is clean and staff excellent. The roortop pool is nice and the location is excellwent for resturants, bars and beach. The hotel is excellent value for price, cleaness, staff and location. I would definetly go back when going Tenerife again.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Price, location and breakfast are excellent. Matress was a bit dented.
Stayed 7 nights in Feb 2019

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in the cultural heart of town
Had an amazing stay in the heart of Puerto del la cruz, tucked away from the resort this hotel is truly in the cultural center of the town. A clean and modern room and great shower. Fantastic views from its rooftop pool. I Would highly recommend and will definitely be staying again.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern and clean place. Also great location. Staff very nice.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service very nice staff great location close to restaurant and shops overall very satisfied
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2019

8/10 Good

Elida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Stay
We had an amazing vacation and since we had a room facing a wall it says A LOT I still had a wonderful stay. Location is perfect in the lower Puerto de is Cruz, just off Plaza del Charco. Rooms are fresh, beds all new and comfortable. We slept well and I had no problem tucking the little one into bed at 8 pm. Bathroom is spacious and housekeeping works well. Breakfast area and reception area is bright and calm, but I don't recommend you sleep in as much will be out by then. Staff is helpful and knows good English. The pool area is small. That is actually a plus as it makes the sun panels sufficient enough to heat it to a somewhat comfortable temperature. The roof top sun- and pool area is really nice and certainly gives the hotel that little extra. I can gladly recommend this hotel and would certainly go back there myself. There are a few things to mention and possibly sort out. As the rooms on the lower floors facing the wall (book higher floors or with balcony!) gets little light it gets damp to an extent where for example towels won't dry sufficiently. This could be sorted with dehumidifiers in affected areas. Also I'd like notices put up about closing bathroom doors as the steem can set the fire alarm off (quite the wake-up call in the middle of the night!). And it would be nice if breakfast was refilled also with warm items during breakfast hours. We had a really nice and relaxing stay and I'd like to be back one day. Thank you!
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Husband and I have just returned from a weeks break staying in this lovely small and friendly hotel. The hotel is situated in the old town. Very central and handy for all shopping, dining and lovely walks. Lovely small rooftop pool. We had room only, but did try the buffet breakfast one morning. Not a huge selection, but sufficient for the size of the hotel. What was provided was good quality produce. Selection of breads, pastries, cereals,yoghurts. Selection of teas, coffees juice etc. Cooked meats cold meats ,cheese, salad, and an omelette station where they make your choice of what ever you want. Rooms are really clean. We had requested a room with a balcony, but would advise if you want peace and quiet, go for a room at the back of the hotel, as there is a couple of night club/ bars across the road at front of hotel. The staff were fantastic very helpful and friendly. A special mention to one young lady on reception called Blanca. She helped us with local bus numbers,areas of interest to visit, and we booked a lovely excursion with her and her recommendation was spot on. We had a lovely day. She also went out of her way to find us a change of room, when we had a sleepless night because of the loud music from the bar/ night club. We didn’t even complain or ask to be shifted, she offered. We give her 🙌🙌 . She is excellent at her job. And definitely will stay at My City Hotel, when we visit next time.
Stayed 7 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall a very clean hotel. Very nice staff. Unfortunately the room we booked was noise as the balcony doors were not sufficient to keep out the street noice wich went on till early hours of the morning. We payed more for the superior room wich was smaller on the top of the hotel wich was slightly quieter but still couldn't sleep due to loud partys at 2am till 5am on sat and sun. Room was cold as bathroom window was pached up with tinfoil. Breakfasts was good but only found out on the fourth day that we could order hot food as no one had told us this was available.
Stayed 7 nights in Jan 2019

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Fabulous hotel just minutes away from the main square and the bus station. The seafront was no more than five minutes walk. Our room was a good size and very comfortable. Everything was very new and spotlessly clean. There was free wifi, TV, mini fridge and plenty of storage space. There was a walk in shower in the lovely clean bathroom. Breakfast was available but we didn't have it this time. The reception area was equipped with a coffee pod machine which was a really welcome touch. Staff were friendly and helpful and very cheerful. There was a pool on the roof and plenty of singers available. A great place to stay.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was very good, great location, price, cleanliness. Staff were really nice too. Booking in was efficient plus I loved the roof top small pool and lounger. Definitely recommended!
Stayed 5 nights in Dec 2018