6/10 Okay
Nejla
Travelled with group
3 Dec 2024
Liked: Cleanliness
This review is quite lengthy but detailed. This trip is NOT ALL INCLUSIVE. They fail to mention there is no shuttle and you must pay for it. By Expedia standards that’s what it states is the definition of all inclusive. Anytime it rains the roof and walls were literally falling off. The staff hit on you and cat call you. There were roaches. My friend got acute GI and was sent to the hospital overnight. Which happens. However, when I went to tell staff which restaurant (the hibachi one) they were so rude and attempted to stop me from putting in a complaint. They clearly have no care for the health of their guests because my goal was to obviously find the issue so no one else winds up in the hospital overnight. They didn’t attempt to follow up even with my formal complaint or to check in with my friend. There is also terrible smell of mold so don’t bring clothes you absolutely love or it bleeds into the clothing. I’m just shocked being that this is a 5 star. I was rendered speechless. This also says that it’s ADULT ONLY. There were kids everywhere. They had the nicest sections of the resort and even in the adult only sections parents would bring their kids. Everything about this resort is completely embellished. The front lobby has the wow factor to cover the rest. The front lobby never answered the phone when we were stranded in the airport for over an hour. It would either never ring and the call would drop or they wouldn’t pick up. Just be careful.
Nejla
Stayed 6 nights in Nov 2024