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Ocean El Faro Resort - All Inclusive

5.0 star property

Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior
Privilege Junior Suite Vista Piscina Roof Top
Privilege Royal Master Suite
Lobby sitting area
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪13 min drive‬
  • Macao Beach
    ‪18 min drive‬
  • Cana Bay Golf Club
    ‪20 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪45 min drive‬

Room options

View all photos for Junior Suite Garden View

Junior Suite Garden View | View from room

Junior Suite Garden View

  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

Junior Suite Vista Piscina | Living room

Junior Suite Vista Piscina

  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Junior Suite Swim Up

Junior Suite Swim Up

  • 53 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up - Adults Only

Privilege Master Suite Swim Up - Adults Only

Privilege Master Suite Swim Up - Adults Only

  • 111 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom

Privilege Royal Master Suite

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Roof Top

Premium bedding, free minibar, in-room safe, desk

Junior Suite Roof Top

  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite vista Jardín

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite vista Jardín

  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite Pool View

  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

  • 137 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Punta Cana

With a stay at Ocean El Faro Resort - All Inclusive in Punta Cana (Uvero Alto), you'll be 13 minutes by car from Sirenis Aquagames Water Park. .This all-inclusive property is 5.2 mi (8.4 km) from Macao Beach and 11.2 mi (18 km) from Arena Gorda Beach.

What's nearby

  • Sirenis Aquagames Water Park - 13 min drive - 5.9 km
  • Macao Beach - 18 min drive - 8.5 km
  • Cana Bay Golf Club - 20 min drive - 16.7 km
  • Iberostar Golf Course - 21 min drive - 19.1 km
  • Arena Gorda Beach - 24 min drive - 18.0 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 45 min drive

Restaurants

  • ‪Lobby Bar - ‬11 min walk
  • ‪El Mercado - ‬8 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Sports Bar - ‬7 min walk
  • ‪Carnival - ‬9 min drive

About this property

Ocean El Faro Resort - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Ocean El Faro Resort - All Inclusive offers 911 air-conditioned accommodations with private hot tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. 49-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with hair dryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and ceiling fans. Housekeeping is provided daily.

A private beach and a complimentary water park with a lazy river and waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 911 air-conditioned rooms featuring private hot tubs and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Colonial property include complimentary wireless internet access, babysitting (surcharge), and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at El Mercado, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 13 bars/lounges, or 3 swim-up bars. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Punta Cana? This property has 6028 square feet (560 square meters) of space consisting of conference space and 4 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Blue Moon - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Sakura - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Route 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 10 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Dolce Vita
  • El Mercado
  • Route 66
  • Sakura

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 6,028 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)
Guests should have 18 years old or older to access nightclub

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Ocean El Faro Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1166 out of 2422 reviews
Rating 8 - Good. 574 out of 2422 reviews
Rating 6 - Okay. 308 out of 2422 reviews
Rating 4 - Poor. 190 out of 2422 reviews
Rating 2 - Terrible. 184 out of 2422 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Bailey Marie

Stayed 6 nights in Jan 2025

2/10 Terrible

Yandy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff is really bad all over the place. Expect Luis that bartender the one works at the lobby He is really good with everybody.
Stayed 4 nights in Jan 2025

6/10 Okay

Todd L, Clayton

Disliked: Staff & service
The stay felt very subpar. The food was mediocre at best. The room was OK but had a lot of moisture and smelled musty. The cleaning seemed to be done with heavy bleach concentration and caused all of our clothes to have an awful smell. A second room we used had bed bugs and our daughters sustained multiple bites. The beach was very dirty. The drinks seemed like very low level alcohol and tasted watered down. The staff seemed mostly miserable. The buffet was really the best eating option outside of the Teppanyaki restaurant. Avoid Italian restaurant at all costs. Terrible. The pool was nice and we spent all days there. However be prepared as it is very cold. Also seemed loke most areas were understaffed and had long wait times for drinks and food. I would rate as a 5/10 and not recommend.
Stayed 7 nights in Jan 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. We enjoyed the food in the buffet.. as our E concierge was Carlos was very helpful getting us dining reservations. I would’ve liked a paper copy of what was going on for New Years and more of an explanation. I also would like to have hand soap in my room and did not want a sales pitch on my vacation to buy in to the properties .. We just wanted to relax. Other than that it was a beautiful property.
Stayed 4 nights in Dec 2024

6/10 Okay

Seth

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Some hits, mostly misses. Hotel staff give the impression they are available but they are not. Whatsapp messaging is useless as no one responds for hours. They call this a family resort however there is not one child's size urinal in any bathroom. My children couldn't reach the bolted on soap dispenser or faucet in our room. Most restaurants don't offer a kids menu. All in all we were disappointed with the service. Fortunately for us we were 'privilege' guests so I occasionally received a response. My parents however were not and could only get something done by wasting their time at main check in until an issue was resolved. Also - they advertise they you could get a room with two queen beds and a pull out sofa bed but in fact they do not have it. I was told I would be responded to and never was etc. Special privilege check in? It's one person working in the far corner. Not only did I have to wait but the person checking me in was constantly answering the phone while checking me in. It took almost an hour for us to receive our baggage once checked in and were waiting in our room in our plane clothes. Did I try to call front desk? Of course. Everyone talks nice on the phone but no one does anything. I could keep going...I came with a pocket full of cash to tip and honestly almost no staff put in even the basic effort. I had to set my own tables in the restaurants and walk over to the service station to pour my own water. My kids were happy as all they need is a beach.
Stayed 6 nights in Dec 2024

6/10 Okay

YESENIA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I just wish they had more staff in the restaurants and at the coffee shop, they are definitely short staffed. Very stingy with the towels in the room, it would help to have the same staff so they get to know your needs. I had to ask for towels every day. The food was just good, I had one delicious steak and it was not from the steakhouse. Burgers by the pool was good. The property is beatiful, well kept greenary. Pools are always getting cleaned, pool towels were easy to get, fresh and clean. The customer service from the ladies was rude while the gentlemen were nice.
Stayed 7 nights in Jan 2025

8/10 Good

Connor

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was our first Holiday vacation with the kids. Staff are all really nice and attentive. The Buffet is much better that the restaurant food in my honest opinion. They just made it sound exclusive. Though most of the time, the table turnover at the buffet is a little slower specially in the morning. The pool activities (volleyball) specifically was fun! But too short of a time for everyone to enjoy. Every person that didn’t know each other were playing together and it’s nice to see it. But then, the staff will take down the net and get the ball and all the players were all disappointed because the fun was just getting started. Overall, it was a nice experience.
Stayed 4 nights in Dec 2024

6/10 Okay

Stephen

Travelled with family and small children, Travelled with partner
Liked: Amenities
The online WhatsApp Concierge’s assistance were useless. They did not respond to messages at times even longer than 24 hours. They were unable to make reservations in the restaurants. The reception area was not helpful at all. They would direct you to a restaurant that never picked up the phone. This happened several times at the beginning of the trip. The on site were very helpful, however, and try to make up for deficiencies of the online Concierges. However, this took a couple of hours to sort out.There was no hot water for the hot tub attached to the room. There was insufficient water pressure to fill it, and therefore could not be used at all.Areas in the deck were ill maintained. For example, the sunroof was broken. Supplies were not replenished in the room. Food overall was mediocre at best. Loud music is blasted all day. There was no hot water or very lukewarm water in the room in the late afternoon. Water pressure was often poor. There was no running water in some of the publicbathrooms.The beach was dirty with garbage interspersed with the lounge chairs. The beach was nice but rocky. The pool areas were very clean as were the swimming pools.The staff overall were courteous and tried to be helpful. The buildings and the architecture as well as the landscaping was beautiful. Unfortunately, I would not go back to this resort.
Stayed 8 nights in Dec 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Lukasz

Stayed 14 nights in Dec 2024

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Ocean El Faro for 8 days. Would recommend and would stay again. Noteworthy service from: -Victor who checked us in when we arrived. He assisted us in upgrading to a swim up room and overall his service was impeccable. -Alex who helped us check out on our last day, also extremely personable and helpful. -Rene our server at the Premium dinner. Outstanding service, and one of the best meals we had on property. -Antonio our chef at Sakura, as well as our server Miguel, and some of the other staff at Sakura. Fantastic service and exceptional meal. -Wilbur from Beso and Oliver the bartender at Beso. Amazing people. -Alfery our house keeper did a great job. Room was always perfectly clean and she was so pleasant. -The entertainment team is phenomenal. All of them. From poolside entertainment, to beach party entertainment, and nightly shows. Star night was incredible. The choreographer did an amazing job with the entire show. -servers and chefs at ocean burger and the snack spots at Beso all were lovely I wish I could remember specific names. There were more but those were some of the top. Thanks for a memorable, relaxing, fun and safe vacation!
Stayed 7 nights in Dec 2024

2/10 Terrible

Jue

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extreme Long check in /out time. Terrible cleanness, hairs on the bathroom vanity, mold and stains on the sofa bed, not even changed the bed sheets which had sands and hair. Tried 100 time to reserve the restaurants with their system, but never succeeded. Every one has to wake up early and lined up to reserve it in person before 7:45am. Bad food quality that made my husband sick for days. Save your money and life and don’t go.
Stayed 7 nights in Dec 2024

8/10 Good

Waskar

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Steak house was awesome
Stayed 3 nights in Jan 2025

2/10 Terrible

Dasha, Richboro

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me make this abundantly clear: imagine you and your partner being struck with stomach illness due to the resort’s water quality, only to find yourselves without toilet paper for an entire day despite making multiple calls—practically begging—for assistance. Picture having to resort to stealing toilet paper from the pool bathroom because your requests were ignored. Think about being sick, dehydrated, and desperate for bottled water, only to be forced to chase down an employee pushing a cart outside because no one responded to your repeated calls for help. Imagine enduring rude treatment from customer service when pleading for room cleaning that should have already been handled and then having to beg the next day for basic sanitation in your single bathroom—your only option in such distressing circumstances. This experience was not merely a disappointment; it was a disgrace. Your resort’s actions, or lack thereof, showed an unacceptable disregard for your guests' health, comfort, and dignity. I expect an immediate, meaningful response from you and the appropriate leadership to address this matter in a way that reflects the seriousness of the situation. Not to mention the amount of employees we found taking naps during work, getting yelled at by the lobby bar for not using a coasted even though one was never given to us, or having the the sleeping towel employee yell at you in another language because you woke him up to ask for a towel.
Stayed 6 nights in Dec 2024

8/10 Good

Pradeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance of property is beautiful!
Stayed 6 nights in Dec 2024

8/10 Good

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our four children ages 10,12,14 & 16, there is always something happening at the resort, lots of dining options, kids loved bowling, shows, bingo, karaoke, lazy river and the splash park. Drink options were amazing, always a different pop up bar, martini’s, margaritas top shelf liquor, rooms were nicely decorated, beds were comfortable, we brought floaties, I was glad as they were hard to get for the lazy river, I would recommend getting up early 7am to secure chairs, they were hard to come by if you waited. Would visit this resort again
Stayed 9 nights in Dec 2024

6/10 Okay

Olga

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The overall infrastructure of the hotel is amazing. We stayed in the room with the jacuzzi and is really comfortable. Unfortunately the poor service and bad quality of food in all restaurants makes the experience not great. The servers in the restaurants seemed unhappy with their job. The food was terrible and the smell in the buffet room was not welcoming.If they only put more effort in service and food quality then the experience would be different.
Stayed 6 nights in Dec 2024

8/10 Good

Xin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it’s a good value for the money. However, the beach is not very pleasant and has rocky terrain. There are numerous food options, but none of them particularly stand out. The service from the staff is average, and the cocktails are inconsistent.
Stayed 7 nights in Dec 2024

2/10 Terrible

Alexander

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Suhas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the place. Didn’t liked the separation of regular member vs privileged members inside the hotel. Plus need more Indian style food. Not many chicken options but lot of Ham and beef options in food. Plus there should be separate section for smokers as this is family friendly place. Rest was awesome.
Stayed 6 nights in Dec 2024

4/10 Poor

Fariborz

Disliked: Cleanliness, property conditions & facilities
The design and architecture of hotel is good especially the lobby , the room quality is poor , food is poor and most of facilities are not at service conditions .
Stayed 5 nights in Dec 2024

6/10 Okay

Srinivasan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is great. Service is inconsistent. Staff need to be trained better. Vegetarians don’t have good choice and for the available choices, the staff are not trained to keep the options, vessels and utensils separate. There is no guarantee that there will be vegetarian food every time.
Stayed 7 nights in Dec 2024

10/10 Excellent

Mariano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just disappointed that there was no Casino or ot was not open
Stayed 5 nights in Dec 2024

10/10 Excellent

Cathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff and great facility/events during the stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Carla

Stayed 5 nights in Dec 2024