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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Lobby
Outdoor wedding area
Private beach, beach massages, scuba diving, snorkelling
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • On private beach
  • All-inclusive
  • Hot tub
  • Pool
  • Laundry

Explore the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    12 min walk
  • Punta Sam Ferry Terminal
    5 min drive
  • Punta Sam Beach
    5 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    82 min drive

Room options

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Atelier Playa Mujeres - Adults Only - All Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.7 out of 5, Exceptional, (1073)
The price is NZ$2,054
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Punta Sam

With a stay at Excellence Playa Mujeres - Adults Only All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez. .This all-inclusive property is 6.2 mi (10 km) from North Beach and 14.8 mi (23.7 km) from La Isla Shopping Mall.

What's nearby

  • Mujeres Beach - 12 min walk
  • Playa Mujeres Golf Club - 8 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • Dolphin Discovery - 88 min drive
  • North Beach - 88 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Adults-only beachfront property with 7 outdoor pools
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Make yourself at home in one of the 450 guestrooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Toscana, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 7 poolside bars.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Toscana - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
Barcelona - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
The Flavor Market - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 10 restaurants and 1 coffee shop/cafe
  • 7 poolside bars, 11 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Toscana
  • The Lobster House
  • The Grill
  • Barcelona
  • The Flavor Market

Things to do

  • 24-hour fitness centre
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • A hot tub
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace
  • Vegetable garden

Spa

  • 15 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 112
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Excellence Playa Mujeres
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Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 790 out of 1018 reviews" "
Rating 8 - Good. 132 out of 1018 reviews" "
Rating 6 - Okay. 54 out of 1018 reviews" "
Rating 4 - Poor. 20 out of 1018 reviews" "
Rating 2 - Terrible. 22 out of 1018 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time, super helpful and kind staff. All accomodations just as described. Beautiful clean beach and property.
Stayed 4 nights in Sep 2024

10/10 Excellent

Taryn Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, safe property! Better than we expected and would go back again
Stayed 3 nights in Sep 2024

10/10 Excellent

Kenneth Wayne

Stayed 5 nights in Aug 2024

6/10 Okay

Jessica Lynn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, staff provided great service but food is just okay which made the trip less desirable. Menu options is the same throughout the property but just named differently.
Stayed 8 nights in Sep 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service.
Stayed 4 nights in Sep 2024

8/10 Good

Deryk

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really stiff, uncomfortable beds which I get a few people like (just not me), but great pillows. Some good, polite people, and some less so. Very clean with a solid beach and facilities. Dinner options were good, but breakfast was lacking in quality and options. Quality of drinks depended on who served you. Location was great as it's not too far from the airport and very close to isla mujeres. The property (in mid Sep) was excellent if you want peace, quiet, and repose. I had an incredible massage at the spa. Private driver round trip to airport cost $200 using hotel service, or you can hire a taxi for $70 round trip if you dont plan on using the driver to get to other paces in cancun.
Stayed 4 nights in Sep 2024

10/10 Excellent

Brian

Stayed 7 nights in Aug 2024

8/10 Good

Honesty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent honeymoon experience!
Stayed 4 nights in Sep 2024

10/10 Excellent

Paulio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and the food was great. The entertainment was great as well.
Stayed 6 nights in Sep 2024

4/10 Poor

Abhirika

Travelled with group
Disliked: Staff & service, amenities
Overall the property is average. However, if I’m asked to come again then I would choose not to stay here. The service is bad, food at the restaurants is terrible. Special requests are not considered. Not for large group of 10 plus.
Stayed 3 nights in Sep 2024

10/10 Excellent

Zaheer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everyone there!! Super accommodating, professional, and friendly staff.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Excellence was amazing! This hotel sets the bar and I definitely will be returning!
Stayed 5 nights in Sep 2024

2/10 Terrible

Joe

Liked: Cleanliness
Disliked: Staff & service, amenities
Property was clean . Nothing breath taking to the visuals at the property. No A/C in any shows or restaurants, hard to eat when you are hot . Food is horrible with extra small portions. They dress it up but quality is just not good. Staff enforces rules , who wants rules on vacation. Do not waste time or money on this resort . They shut our room A/C off last night in our room . Offered an upgrade for next visit , that was a waste of paper.
Stayed 7 nights in Sep 2024

10/10 Excellent

Usman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Epic place, staff are lovely, all round great experience
Stayed 4 nights in Sep 2024

8/10 Good

Brenda

Stayed 3 nights in Aug 2024

10/10 Excellent

jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the sister property, Finest, several years ago. Excellence was just a step up from our memories of Finest. The food was a little better, the amenities were a little better. The services were great- the extra touches of turn down and room cleaning were just delightful. Highly recommend and would go again.
Stayed 7 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2024

10/10 Excellent

Luis, Westwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look no further for a luxury stay in paradise. The restaurants are all great. The only one we didn’t try was the Sports Bar because what’’s the point, I can go to a place like that anywhere back home. The beaches are intimate and pristine. The grounds and amenities are expansive. You could stay here for a week an easily never manage to hit everything. Speaking of expansive, my only piece of feedback is lack of location signage. We spent more time wandering trying to find our room and restaurants than anything. Room buildings are numbered (Building 3, building 4, etc.). All of these buildings are identical but lack signage to let you know A. Where you are or B. How to get there. There’s an app with a map, but it does not help. The other thing is that EVERYTHING is done through the app. Every menu for every restaurant is in the app. I dont know about you- but on a vacation I really want to disconnect and not rely on my mobile device as much. So to have to rely on your phone for basically every menu and destination in the resort is a bit much. But again, we would go back here 20 times over.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ashley Mariah

Stayed 4 nights in Aug 2024

8/10 Good

Juan, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel remains exceptionally clean, and the service continues to be outstanding. The staff are excellent—attentive and professional, making every stay pleasant. I have stayed at this property several times over the years, with my most recent visit being after an eight-year gap. Unfortunately, I noticed a decline in the quality of the liquor offered. They used to serve premium tequilas and scotches, but now it's difficult to find high-quality options at any of the bars. This is the only downside to an otherwise wonderful experience.
Stayed 3 nights in Aug 2024

4/10 Poor

Sandy

Liked: Property conditions & facilities
Too strict of a property. Too mant rules. Felt like we were being watched a lot
Stayed 2 nights in Aug 2024

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Novia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Atlagracia M.

Liked: Cleanliness, amenities, property conditions & facilities
The crew from the front desk to all the helpers in the restaurants plus the pool bar always make sure we had something to drink or eat. The place was clean. The room was beautiful and enjoy sitting outside and the server came by if we wanted something. The only thing I wish the pool bar stay open longer especially Friday and Saturday. But otherwise very happy to had stay at excellent playa mujeres. I will recommend my family to visit and stay at that resort . Some of my family that came all of them love it. Will come again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jeremy Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing, from the food, to the beach, to the incredibly well maintained resort. Who knew heaven was a place in Cancun!
Stayed 6 nights in Aug 2024