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Hôtel Palace Royal

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Palace Royal

Interior detail
Indoor pool
Front of property
Lobby
Front of property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Gym
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Théâtre Capitole
    2 min walk
  • Quebec City Convention Center
    3 min walk
  • Parliament Building
    5 min walk
  • Québec, QC (YQB-Jean Lesage Intl.)
    23 min drive

Room options

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Exterior View Family Suite, 2 Queen and 1 sofa bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Living area

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

City View Family Suite, 2 Queen beds and Sofa-bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

  • 37.0 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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Pool

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Free WiFi
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4.5 out of 5, Wonderful, (2175)
The price is NZ$260
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hilton Quebec

About the area

Québec City

With a stay at Hôtel Palace Royal, you'll be centrally located in Québec City, just a 3-minute walk from Quebec City Convention Center and 12 minutes by foot from Château Frontenac. .This hotel is 0.5 mi (0.7 km) from Quebec City Town Hall and 0.7 mi (1.1 km) from Quartier Petit Champlain.

What's nearby

  • Quebec City Convention Center - 3 min walk
  • Quebec City Town Hall - 9 min walk
  • Château Frontenac - 12 min walk
  • Quartier Petit Champlain - 14 min walk
  • Quebec Cruise Terminal - 17 min walk

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive

Restaurants

  • ‪Bar le Drague - ‬3 min walk
  • ‪Restaurant Poutineville Vieux Québec - ‬1 min walk
  • ‪Cochon Dingue Rue Saint-Jean - ‬3 min walk
  • ‪SHAKER Cuisine & Mixologie Vieux-Québec - ‬4 min walk
  • ‪Albacore - ‬2 min walk

About this property

Hôtel Palace Royal

Hotel with a fitness center, near Château Frontenac
Hôtel Palace Royal offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Make yourself at home in one of the 234 guestrooms featuring refrigerators and microwaves. Your room comes with a memory foam bed. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include concierge services, gift shops/newsstands, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Beffroi Steak House, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Québec City? This hotel has 4502 square feet (418 square meters) of space consisting of conference space and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free wired Internet

Parking and public transport

  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: CAD 25-25 for adults and CAD 15-15 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Beffroi Steak House

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • A hot tub

Family friendly

  • Cots/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (4502 square feet)
  • Meeting rooms - 10

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lever door handles
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1358 out of 2675 reviews" "
Rating 8 - Good. 790 out of 2675 reviews" "
Rating 6 - Okay. 304 out of 2675 reviews" "
Rating 4 - Poor. 137 out of 2675 reviews" "
Rating 2 - Terrible. 86 out of 2675 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I were here for a 4 night stay to tour Quebec City. We loved this hotel. It was quiet and beautiful and was such a great location. We could easily walk into the old city. The hot tub was great and the under the sea video in the hot tub/swimming area was both interesting and unique. Would highly recommend this hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Elizabeth Troupe

Stayed 7 nights in Aug 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel Palace Royal is named perfectly - you really do feel like you are staying in a royal palace. Location is excellent; plenty of nearby restaurants to choose from. Staff is kind. Room was spacious and well kept. We stayed in a suite with a murphy bed and one queen bed. The pool and garden area is stunning, and we loved the live musicians who performed during our stay! We did not have a garden/pool balcony, but this hotel offers a few balconies open to all guests, so we got to enjoy the music from one of those balconies. Loved every minute.
Stayed 2 nights in Sep 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room, staff, parking, and breakfast. I stayed for three days and was able to get free bus passes. The room was spacious, clean, and had natural light. The bed was the nicest hotel bed I've ever slept on. I would suggest this hotel to my family and friends.
Stayed 3 nights in Sep 2024

10/10 Excellent

Steven

Stayed 8 nights in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, minutes from many interesting attractions
Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Comfortable beds. Helpful staff
Stayed 1 night in Sep 2024

8/10 Good

Nancy, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with restaurants and sights all walkable. Friendly helpful staff. Rooms are large and the balcony overlooking the pool area was a bonus area for relaxation. I would definitely recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Renhong

Stayed 3 nights in Aug 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Iffiffifufifi
Stayed 5 nights in Sep 2024

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Room was a good size and bed comfortable but couch and chair were NOT comfortable. Some of the desk staff were very nice but several others were unfriendly and not as helpful.
Stayed 3 nights in Sep 2024

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Pamela, Clifton

Travelled with partner
Liked: Property conditions & facilities
Great room. Love the location. The fireplace is a beautiful touch. Love feeling warm and cozy. Wish restaurants and bars inside the hotel were actually open late night to grab a drink after a long flight.
Stayed 3 nights in Sep 2024

4/10 Poor

Yves

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, let me state that the hotel did accommodate us…when we walked into our clean room and found that there was feces (or something that resembled it) smeared on the tub right next to the toilet…and when we looked out our window and realized that right outside our room was a late night concert venue, they moved us to a room on a higher floor. For that we are grateful. But, when you’re traveling with a family of young kids, a dirty room (there was no poop in the second room, but it was still dirty and just dingy) right above a noisy concert venue is just terribly disappointing. And exhausting. Prior to our stay, we received many emails about our stay from the hotel. Not one of those emails let us know that there was going be a concert outside our room almost every night of our stay. We purchased earplugs, but that didn’t help much when the 1980’s covers and techno music were pulsing through our window at 11 pm. Since the management explained to us that it was not their responsibility to inform us of what was happening outside of their hotel, we are making it our responsibility. If you are not hoping for a poorly cleaned, tired hotel room…if you’re not looking for ‘80s cover music blaring through your windows late into the night, then by all means, stay somewhere else.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jitesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2024

2/10 Terrible

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please, do not waste your money at this hotel. It is old, outdated and unclean. Housekeeping will not make up your room, only every other day which was not explained to us upon check in. Furniture was disgusting.. didnt even want to sit on the couch. Several other places in the area to choose from and I would highly recommend staying someplace else.
Stayed 2 nights in Sep 2024

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room but housekeeping services poor. We stayed 3 nights and on the second night I had to call down for clean towels. When they sent them they never bothered to make bed. I can deal with not changing sheets but they could have at least made the beds
Stayed 3 nights in Sep 2024

8/10 Good

Bruce D.

Liked: Cleanliness, property conditions & facilities
Not having the rooms cleaned every day.
Stayed 2 nights in Sep 2024

8/10 Good

Rosalea

Stayed 2 nights in Sep 2024

10/10 Excellent

Maria, Orange Park

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in a wonderful location
Stayed 7 nights in Sep 2024

4/10 Poor

Michael

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The property is located within walking distance of all the sites I wanted to see. It is on a major street which made the access a bit dirty and noisy. The property was fairly clean, but there were some problems with equipment. The hot tub was not functioning correctly, the hotel was down to one working elevator during one of the days of our stay, and we could not get the air conditioning to work to adequately cool our room.
Stayed 2 nights in Sep 2024

4/10 Poor

Miock

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Not so good. Cleaned of room was not satisfying. Even I bucket filled with water and looked like melted ice from other guests. My parents room’s bathroom was not clean
Stayed 2 nights in Sep 2024

10/10 Excellent

MINGYANG

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, convenient, has indoor parking lot and walkable to anywhere.
Stayed 2 nights in Sep 2024

2/10 Terrible

Kerry

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No Housekeeping
Stayed 2 nights in Sep 2024

10/10 Excellent

Donna

Locations great!
Stayed 2 nights in Sep 2024