6/10 Okay
Amy
Travelled with family and small children
22 Aug 2024
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We had several problems. Our room wasn't ready on check in, was given a different room after waiting over an hour but the room had not been cleaned. There was old milk left in fridge and feces in the toilet. Was then given another room which did appear clean. We had a problem with room key that staff was not readily willing to assist with. They ran out of towels and had to wait until next morning for more. Phone in first room wouldn't call down to front desk. We spent a lot of time in pool area which my daughter loved...but there was chewed gum and used bandaids around the spa that was never cleaned the 3 days we were there and staff were aware as maintenance was there checking water quality.
The restaurant and restaurant staff were all great. The front staff were all great too except when I had the problem with the key card. All staff really were pretty great. It was just the overall cleanliness that was pretty yucky. They did mention being short staffed in housekeeping. I mean, we will stay again but hope they work on cleanliness.
Amy
Stayed 3 nights in Aug 2024