Dear Hostel Management,
I hope this message finds you well. My friend and I recently stayed at your hostel, having booked over a month ago based on a recommendation from a previous guest. We were particularly excited about the opportunity to enjoy the hostel's social atmosphere, including the bar and nightlife, which played a significant role in our decision to stay.
However, upon our arrival on 9/20, we were disappointed to discover that the hostel is undergoing major construction and that the bar and restaurant facilities were closed. Unfortunately, this crucial information was not communicated to us in advance, and it significantly impacted our experience. We had anticipated a lively, social environment but instead found limited options due to the construction.