4/10 Poor
Cuong
24 May 2024
Disliked: Property conditions & facilities
On Expedia, under "Highlights" they listed, TV, AC, Daily housekeeping, Private bathroom, Safe, etc.
When I ask them for the code to use the safe, they want me to pay a fee. I told them that they highlighted it. Their response was, yeah we have it, but if you want to use it you have to pay. This is ridiculous, do I have to pay to use the bathroom too? BTW there was no housekeeping 3 days. I got an email from Expedia about the situation. Then, magically the hotel want to clean my room. I didn't ask about, but I think that Expedia team got involved, that was the reason why I got the room cleaning.
Anyway, assume they will charge for everything unless they say that it is free ........
Cuong
Stayed 5 nights in May 2024