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Grand Hyatt Scottsdale Resort

4.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Hyatt Scottsdale Resort

10 outdoor pools, open 6:00 AM to 11:00 PM, pool cabanas (surcharge)
Fireplace
Couples treatment room(s), sauna, hot tub, steam room
Exterior
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Parking available
  • Housekeeping
  • Room service

Explore the area

Map
7500 E Doubletree Ranch Rd, Scottsdale, AZ, 85258
  • McCormick Ranch Golf Club
    4 min drive
  • Salt River Fields at Talking Stick
    4 min drive
  • Great Wolf Lodge Water Park
    5 min drive
  • Scottsdale, AZ (SCF)
    13 min drive

Room options

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Mountain View

  • 37 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Mountain View

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Palm)

Suite (Palm)

Suite (Palm)

  • 60 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Signature)

Suite (Signature) | Living area

Suite (Signature)

  • 111 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Fountain Court)

Suite (Fountain Court)

Suite (Fountain Court)

  • 81 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio (with Firepit)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Patio (with Firepit)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Shower)

  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Hospitality)

Suite (Hospitality)

Suite (Hospitality)

  • 84 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds

  • 36.4 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Casita)

Room (Casita)

Room (Casita)

  • 112.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 Queen Beds with Sofa bed)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room (2 Queen Beds with Sofa bed)

  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Courtyard View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Courtyard View

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Courtyard View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Courtyard View

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Scottsdale

Located in Scottsdale (Gainey Ranch), Grand Hyatt Scottsdale Resort is within a 10-minute drive of OdySea Aquarium and Kierland Commons. .This golf resort is 4.4 mi (7.1 km) from Talking Stick Resort Casino and 5 mi (8 km) from Scottsdale Fashion Square.
View more Resorts in PhoenixOpens in a new window

What's nearby

  • OdySea Aquarium - 6 min drive
  • Kierland Commons - 7 min drive
  • Talking Stick Resort Casino - 8 min drive
  • Scottsdale Fashion Square - 8 min drive
  • Camelback Mountain - 13 min drive

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 22 min drive

Restaurants

  • ‪Dairy Queen - ‬2 min drive
  • ‪Village Tavern - ‬8 min walk
  • ‪Pomo Pizzeria Napoletana - Scottsdale - ‬9 min walk
  • ‪Panera Bread - ‬11 min walk
  • ‪Famous 48 - ‬8 min walk

About this property

Grand Hyatt Scottsdale Resort

Luxury Scottsdale resort in Gainey Ranch with 4 restaurants
Grand Hyatt Scottsdale Resort offers 496 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch LED televisions come with premium digital channels, first-run movies, and pay movies. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and microwaves can be requested.

A health club and complimentary bicycles are featured at the resort. 10 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Avania has 19 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open select days. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Stay in one of 496 guestrooms featuring LED televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 10 outdoor swimming pools, 2 spa tubs, and a health club. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite at Sandbar, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 4 bars/lounges or 2 poolside bars. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Scottsdale? This resort has 90000 square feet (8361 square meters) of space consisting of a conference center and 48 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Grand Hyatt Scottsdale Resort has 4 restaurants on site.
Sandbar - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
H2Oasis - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Canyon Market - Onsite café. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Croatian, English, Filipino, French, Hindi, Italian, Russian, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured uncovered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 11.50-23.50 for adults and USD 4.5-9.5 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 4 bars/lounges
  • Room service available

Restaurants on site

  • Sandbar
  • H2Oasis
  • Canyon Market

Things to do

  • 10 outdoor pools
  • 2 hot tubs
  • Fitness classes
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Golf driving range
  • Golf
  • Lifeguards on-site
  • Mini golf
  • Rock climbing
  • Shopping
  • Tennis

Family friendly

  • 10 outdoor pools
  • Children's pool
  • Fence around the pool
  • Free cots/infant beds
  • Microwave (on request)
  • Mini-fridge
  • Mini golf
  • Pool gate
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Golf pro shop
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre (90000 square feet of space)
  • Meeting rooms - 48

Outdoors

  • Garden
  • Lifeguards on site
  • Nature reserve
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open selected days
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Fireplace in reception
  • Renovated entire property – October 2024
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 65-inch LED TV
  • TV/satellite channels
  • First-run films
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Local meal delivery service
  • Microwave (on request)
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 57.01 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 11.50 to 23.50 for adults, and USD 4.5 to 9.5 for children
  • Uncovered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 25 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gainey Ranch Hyatt Scottsdale
Hyatt Gainey Ranch Resort
Hyatt Gainey Scottsdale
Hyatt Regency Gainey Ranch
Hyatt Regency Gainey Ranch Scottsdale
Hyatt Regency Resort Gainey Ranch
Hyatt Regency Scottsdale Gainey Ranch
Hyatt Regency Scottsdale Resort Gainey Ranch
Hyatt Resort Gainey Ranch
Scottsdale Hyatt Regency
Gainey Ranch
Gainey Ranch
Hyatt Gainey Ranch Resort
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch
Hyatt Regency Scottsdale Gain
Grand Hyatt Scottsdale
Grand Hyatt Scottsdale Resort Resort
Grand Hyatt Scottsdale Resort Scottsdale
Grand Hyatt Scottsdale Resort Resort Scottsdale
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch

Grand Hyatt Scottsdale Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1006 reviews" "
Rating 8 - Good. 210 out of 1006 reviews" "
Rating 6 - Okay. 102 out of 1006 reviews" "
Rating 4 - Poor. 58 out of 1006 reviews" "
Rating 2 - Terrible. 41 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wanda

Stayed 3 nights in Oct 2024

6/10 Okay

William

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Mommy and me trip
We arrived and got the wrong room, the hotel blames it on hotels.com and hotel.com did nothing to accommodate. I will never use both again.
Stayed 2 nights in Oct 2024

4/10 Poor

Tyler

Property going under a remodel. There were workers in the hallways at 6:00 am working and making noise. Restaurants were not open under going remodel It was the worst experience I would like compensation for this stay
Stayed 3 nights in Oct 2024

2/10 Terrible

Terry

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction
Stayed 2 nights in Aug 2024

4/10 Poor

Stephanie, kenai

Stayed 1 night in Sep 2024

4/10 Poor

Carnatie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was under construction, and we were not informed. In the profile for the reservation, it stated there were four restaurants at this hotel. There was only one open during our entire stay. The elevators were dirty from construction. With the construction workers using them. The floors were dirty. The spa pool and the pond were green with algae. It was horrible I got bit by a bug at the spa pool. No live entertainment as they’ve had in the past. This trip was not what I paid for or expected. I feel you (Hotels.com) and the hotel Hyatt should have been upfront. I feel Hyatt was negligent for withholding this information for not Informing their guest of there construction. And notifying 3rd party rentals of what condition the hotel was in. I tried to upload photo it would not let me. You can send a link and I can send them.
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Costruction starting at 5:30 am. Not good!
Stayed 2 nights in Sep 2024

6/10 Okay

John

When the renovation is done I am sure it will be lovely. That being said, it is undergoing MAJOR renovation. They really should at least alert guests through email when they book. The pool area and rooms are mostly done, but the rest of the hotel looks like a construction zone. At the very least give a credit, or rooms should be steeply discounted. I almost booked JW Desert Ridge since the prices were basically the same, but Hyatt was closer to my plans. Wishing now I would have just booked JW. It should however be noted that all of the staff was wonderful! It must be difficult for them to do their jobs in a construction zone.
Stayed 2 nights in Sep 2024

6/10 Okay

Steven

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Dont go until renovations are complete
The property was under construction which was more of an inconvenience than we thought it would be. Lots of noise, smells, and detours. No real place to eat on site, that wasn't a meeting room. The staff by the pool was fun. I didn’t expect with the room being 400 a night still that the resort would be so inferior ambiance wise from what it normally is.
Stayed 1 night in Aug 2024

6/10 Okay

Martin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was no surprise that stay at a hotel under construction would be a challenge. A little more than expected. Basically guest room was wonderful and the pool. This was my primary reason for the stay. You are welcomed by a desk in the lobby and plywood construction walls everywhere. Travel was challenging, go to elevator 1 to 4 floor, then find a long hall in a maze of halls to elevator 2 to go to your room or lobby. After 4 days I started to remember the route. I did not experience a lot of noise, as they just ended the jack hammer stage. This is major Construction, by my observation look at mid November before everything is complete. Room for improvement is signage for canyon market, sign on inside of tinted glass you can see in day time and in a strange location. I did not know until the 4 day they had a sit down Resturant. Same issue no sign. What Hyatt did right, most maids, front desk super nice. Super helpful saved my wife when in evening went to pick up a pizza elevator took her to a construction area and she was lost in total darkness at night. Thank goodness she called from desk and the manage on duty rescued her poor pizzas guy waited 20 minutes for her to get to him. Exceptional employees Aaron at the pool wonderful personally and I going to assume Indian/ Hispanic lady at Canyon Cafe Monday-Wednesday was absolutely wonderful. These 2 people make a difference and made a bad situation a lot better. Hyatt they both deserve a free dinner in your new Resturant
Stayed 5 nights in Aug 2024

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
New pools are fantastic. Remodeled rooms are very nice. Renovation of lobby, restaurants and many hallways were a major inconvenience and unsightly. Basically, a nice pool with a clean room hidden on a construction site.
Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

The staff here went above and beyond for us. This time of year is off-peak so we had the pool complex mostly to ourselves & that was amazing. The food & drinks were delicious, service was impeccable, and our room was very high end with Balmain toiletries. Very pleased!
Stayed 1 night in Aug 2024

6/10 Okay

Harmony

Travelled with partner
Disliked: Amenities
This used to be our favorite resort in Scottsdale. Not sure we'll stay again. First, Expedia listed a room that wasn't even available, so we're chasing a refund for the extra we paid. Second, when we got there the credit card machines weren't working for incidentals, so they asked us to come back the next day, which we had every intention of doing. They called and woke us up the next morning to get credit card information the next morning, and when we didn't answer, they SENT SOMEONE TO OUR ROOM to try and get it. They left a letter asking us to cooperate with them. When we left to get brunch, we gave them a credit card to have on file, like we had intended to the whole time. The hotel is under construction, which is irritating, but will end at some point, so I try not to hold it against them. We did have to go up the elevator to the 4th floor, cross the hotel, and take a second elevator down to the 3rd floor to get to our room, which felt a little extreme, but I could look past that too. The thing that bothered me is that their renovations to "improve" the hotel have included removing all of the best parts of their pool. They used to have these amazing greek style structures and they removed them. Now the pool is only so-so instead of amazing. Our newly renovated room had a throw pillow someone had cut with a knife, and a ring on the table that housekeeping hadn't bothered cleaning. Food was overpriced for the quality. Overall just not a pleasant experience. Staff was great
Stayed 2 nights in Aug 2024

2/10 Terrible

Moana

The renovations was a mess
Stayed 1 night in Aug 2024

2/10 Terrible

Loren

Travelled with family and small children
Liked: Amenities
Pools was excellent for kids, but the bed was uncomfortable, kept waking up from back hurting. For and $300 night resort I figured y’all would have an nice comfortable bed
Stayed 1 night in Aug 2024

10/10 Excellent

Cesar, Romeville

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Joseph, Orland Park

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Renovations without notification when booking.
Stayed 5 nights in Aug 2024

2/10 Terrible

Desiree

Travelled with family
Disliked: Staff & service, property conditions & facilities
Unfortunately this was an awful/terrible experience. The hotel was under major renovation . The hotel smelled and during this time you could hear banging nonstop, smell of paint (had major headaches my entire stay). Guests were coughing in the hallway from the construction. I felt unsafe and have no idea what chemicals my family breathed in during our stay. We couldn’t get to our room multiple times because they would shutdown the elevator and staircase. Couldn’t even bring the car upfront to unload and reload our luggage. There was. Not restaurant, lobby, main bar, gift shop, areas to sit and relax. This hotel should have been “not in service” It was such a bad experience and this is a shame you would subject a family on vacation in this manner. We travel often for my husband job and this was beyond disappointing. I have autoimmune disease and severe asthma unfortunately and this hotel was not idea for my already health issues. This information should have been provided when booking this hotel.
Stayed 3 nights in Jul 2024

4/10 Poor

Yousef

Liked: Cleanliness
Disliked: Property conditions & facilities
Construction was inconvenient. Elevators were down. The hotel was extremely noisy with Children
Stayed 2 nights in Jul 2024

6/10 Okay

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Expedia failed to tell us that the whole hotel was under construction elevators were not working, had to lug all of our luggage up three flights of stairs only banquet halls used as restaurants were open Thankfully pools were in working order and were awesome
Stayed 2 nights in Jul 2024

10/10 Excellent

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jul 2024

4/10 Poor

Lisa

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel based on an Instagram post I saw about the new renovated pool and all the activities they offered. I knew the property was under some construction, but this was wayyyyyyy more than the company eluded to online. The only elevator in the front wasn’t working so I hiked four flights of stairs to get to my room. The property layout was extremely confusing and the other elevator they had didn’t go to certain areas of the hotel. When the elevator was working it would jolt you when it stopped and at one point I thought I was going to be stuck in the elevator. There was no air conditioning in the elevator or on most of the floors because of all the construction. The ice machine on our floor wasn’t working also. I would not be complaining if I got a discounted rate but these were normal prices for a stay at a hotel under major construction. At the pool on a Saturday, they had cranes moving large pieces of the building in front of us, almost couldn’t hear the music. The lobby bar was a makeshift meeting room. The coffee shop was a makeshift meeting room as well and were unable to make hot lattes due to lack of equipment. I do not believe they should be allowed to have guests with this much renovation going on. I can’t imagine anyone older or with a disability being able to maneuver around the hotel with ease. God forbid there was a fire, we would’ve burned in the building trying to get out!
Stayed 2 nights in Jul 2024

10/10 Excellent

Marla

Stayed 1 night in Jul 2024

2/10 Terrible

Jerry

Stayed 1 night in Jul 2024