The check in staff was nice and helpful, but the other issues far outweighed that. The moment you walk in the front doors, you are hit with a horribly strong odor I can only describe as urine or ammonia. That odor is throughout the 1st and 2nd floor and even strong in the stairwell. Our room had the same odor, but was over powered by a foul musty- mold smell when you walk in, but no visual out right signs of water markings. There was a long coax cable jumbled up and crossing the room from one wall to the other for the cable box. Except the end was broke off and wouldnt stay plugged in. I ask the desk for a new cable, but she didnt have any. So I asked for tape to fix the issue to be able to watch tv. The room was cool, but felt very humid. Several hours later, my clothing and other items just felt damp or sticky. During the night my throat was very itchy and my husband started to itch all over his body. We are both highly allergic to mold. The next morning we looked around and curtain had water stains and behind it on the wall was growing mold spores. We got dressed packed up and left. This hotel could be very nice, but they have a lot of issues to deal with.