Mixed impressions really. We had 2 rooms, both very different. One was light & airy, the other dark & dingy even though they were next to each other. Nothing like the pictures online!!! Tea & coffee making facilities were varied, no milk provided, lots of flavoured teas but not enough breakfast tea. Requested more but none were provided. Decor was old & a little outdated. Bed was very comfortable. Towels changed every day. Free toiletries were replenished daily. No iron & ironing board to use, instead a chargeable ironing service. Free safe in room. Breakfast buffet was ok, something for everyone. The reception staff & porters, all men, were a bit grumpy & serious, need to smile & be a little more welcoming. Good location for train station, airport transfers, hop on hop off buses, close to all the attractions. I would stay again but might look elsewhere first.