Arrived during a torrential rain, during office hours. Office not open, asked neighbor, sent us to 4th floor. Lovely Hindu woman answered, little/ no English. Gave her paper work. Didn't expect us. Showed us a room. Had a long excited conversation on phone with someone. At least 30 minutes. Finally asked me to follow her to pay.Thought we were going to second floor office. She took me at least four blocks in pouring rain to a deli I assume they owned. Another excited conversation. Man finally processed paper work, then informed me he would accept 5.00 tip. Given the lack of service I asked what for? He continued to work me , bully me, intimidate me, it would have been easier to pay him but I was upset. Finally he asked if I would buy some food to compensate him. the food looked good so I agreed. When he billed me he had tacked on the extra 5.00. Long story short. I paid what was owed. Lady took me back. Then asked for a tip. Maybe this is a cultural expectation. But after a HUGE suck of my time, being soaking wet, and and very upset, I couldn't wait to be out of there.