Alex the host was extremely kind, helpful and welcoming once we met him. He gave us a great overview of the city of Rome which was very useful in getting around. The hotel has no front desk and you have to arrange in advance to meet someone to let you in. In all fairness this information was listed in our Expedia booking confirmation email, but we did not notice it until after the fact. It did make for a challenging check in process. The hotel was very clean and the air conditioner worked very well and was extremely welcomed. However, the wifi was spotty at best. Breakfast was minimal. The overall feel was like a hostel with a private room. If you are looking for clean, affordable lodging very near the Vatican this is your place, and I would recommend. If you need flexibility in your check in, consistent internet access and a hearty breakfast I probably would not.