We checked in at Tolentino Suites in Rome, Italy on 06/10/19 & encountered several problems:
-Mold in air conditioner.
-Air conditioner didn’t cool down. Improved somewhat after sending an email.
-Rubber mat in the shower was filthy. Tub was clogged & therefore was filling up with water after only a few minutes in the shower.
-Shower head kept spraying all over the floor, making it a slippery mess.
-One of the hinges holding the lid on the toilet was broken.
-Air conditioner is behind a long curtain that blocks the air flow to the room. What options does anyone have? Open the curtain & loose privacy & have a room full of light at night time or block the air flow? See pics.
-Breakfast is a SCAM. You can choose only 3 items: 1 tiny juice, 1 coffee, and (1 croissant, or 1 yogurt, or 1 cereal) & coffee. This is NOT “Gold breakfast”. *If you want to eat one more item, it costs extra. If you want to eat 2 extra items you pay even more.
- Trash in the trash cans are not picked up daily, they are cleaned whenever.
- Room & bathroom are not clean, the floors were sticky & the room smelled weird.
- Safe box is worthless. It has a regular key & for sure the hotel has a master key. Our passports, electronics, money, cards were NOT safe.
- Entrance to the building speaks for itself.
- Internet is worthless
There is nobody onsite. One man operation, you are lucky if your call/email is answered.
NEVER AGAIN in this place.