The staff is excellent. The primary hostess at the hotel is Rome's premier tour guide!! She gave wonderful recommendations and tips that made traveling and exploring the city easy and fun. She improved our Rome experience immeasurably.
The rooms are VERY clean and they provide the perfect little breakfast of breads, croissants, coffee and juice every morning. If you are planning on an early morning (leaving before 8am) they provide coffee, juice and pre-packaged snacks they night before so you have what you need for the next morning's breakfast.
The one tricky thing is finding the hotel. It is on the north side of the street between Napoli & Quattro Fontane. There is no exterior sign. Look for the Miami Hotel. Enter through the Miami Hotel entrance, turn left in the lobby area and go to the 5th floor. The door into the check-in desk is on the left as you exit the elevator or stairway. You must ring the bell for entry.
If you are a light sleeper the street noise may wake you, so bring ear-plugs. (This was a suggestion made by another guest and it paid off for me) However, the noise did not bother my husband.
Everything you will want to experience during your Rome stay is walkable from here. It is very near Termini Station, so if you take the Leonardo Express train from the airport (strongly recommended that you do!) It is an easy walk to and from the hotel.
If the important part of your travel experience is enjoying the city, while being secure in knowing that you will return each evening to a fresh, comfortable and welcoming hotel the Welcome House is the place for you!!!