2/10 Terrible
Verified traveller
Business traveller
20 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If it was last hotel to stay, sleep in your car
Where do i begin. Cockroaches EVERYWHERE. We didn't feel comfortable with letting people into our room. So we ask for soap and towels independently of room service. We were told by the manager "soap is a courtesy". The fridge didn't work and we had to repair it ourselves. When asking front desk if we could get another one, we were told no, move to another room upstairs which was not a good option for us. We offered to do the swap ourselves and we're told no. We indicated we had several days of food to which there was no care or concern. When asked about ice they laughed. They absolutely didn't care that there was well over 100 bucks of food to keep from spoiling. We asked if we could just part ways and go to a hotel that was more representative of a first world country within about 15 minutes of the stay and no use of the hotel, and were denied. The manager of the hotel was quick to respond in denial of our request to swap fridges but 5 minutes later when we asked for a refund and to leave was nowhere to be found. There was mold on the walls and bathroom. The front desk ladies kids came in their pick up blasting music and causing a huge disruptive mess around 9pm and continued for about an hour. During the week, any requests for soap or towels were denied outside of housekeeping hours...as if housekeeping had more authority than the manager. I'm sure I'm missing some things. But typical family living/owning hotel who brings third world here.
Verified traveller
Stayed 6 nights in Oct 2024