6/10 Okay
Katie
14 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
We were staying at the hotel for a wedding; due to creamfields being on in the area we paid well over the usual price, which was fine and convenient for us. On arrival we decided it would be a good idea to extend our room for a late check out, I paid the extra cost and the person on reception confirmed this was added to the booking. We had a wonderful time at the wedding and were looking forwards to a late lie in bed only to be knocked up at 10.55 and the room entered by the cleaner, I told her I had a late check out and she apologised and advised there is nothing on the booking, I told her I had paid the extra and it was all confirmed and I won’t be leaving until that time, she said again she had not been informed and apologised, by this time my partner was now awake we are both in bed and I’m trying to explain this whilst clutching the covers to protect my modesty. Housekeeping then thankfully closed the door. On checking out around 12.30 we advised the receptionist, she apologised and said this was clearly stated on the booking, we were offered coffee on leaving but we were going for breakfast so didn’t want one but were advised someone would call us, unfortunately this never happened.
Katie
Stayed 1 night in Aug 2024