4/10 Poor
Valerie
Business traveller, Travelled with partner
25 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this property was not great. The AC did not work in our room. They sent a maintenance person to repair it & the air went out a second time in a matter of 15 minutes. From that point, they said they would need to replace the entire unit, but did not offer to move us. After waiting over 30 minutes for the repair, we asked for a room change. While they did move us, they did not offer to help us transfer rooms or bring us a new room key. The WiFi was down & the front desk told us that they couldn’t do anything about it. The TV did not work properly either. You had to be standing on top of it to change the channels. The cleanliness of the room was also an issue with some mold on the shower door and dried food on the inside top of the ice bucket. The lobby was completely torn up due to renovations and only one of two elevators were working and it was very sketchy. The stairs were out of service, so the elevator was the only option to reach the room. The breakfast area was located in the middle of the construction zone. The waffle maker was not working properly and other food items were poorly stocked. We did not feel comfortable dining in the hotel, so went elsewhere for breakfast. Lastly, the employees were minimally responsive. We found one employee sitting behind the front desk playing on his phone during the breakfast rush. We usually book at Hampton Inn and this was the worst experience we’ve ever had.
Valerie
Stayed 1 night in Aug 2024
