2/10 Terrible
Channing
Travelled with family
11 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were inconvenient from the moment we arrived. These were our issues:
-Our reservation was given away
- it took us about 45 mins to actually get a key
- we were given the key to someone else room
- Front desk went to check another room and walked in on someone else room again—stated it was due to housekeeping not doing there job
-Black mold behind the wallpaper in room—yes we had to breathe it all in—didn’t notice until the next morning when we had better lighting
-Mold spots in the bathroom ceiling and around the walls at the top
- Hot Water had a yellow color-looked contaminated
-Hot water stopped working the next day
-Toilet backed up
-Maintenance came about an hope before check out and gave us a key to another room that was suppose to have hot water. When we checked the water there was no hot water in the new room
- Fitness center equipment did not work
- Pool was closed
- The bistro only had eggs and yogurt
- Elevator was scary and opened on its own before moving
- General Manager or the District Manager has yet to call about my experience as requested.
Front desk clerk that night and morning were nice.
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Channing
Stayed 1 night in Dec 2024