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Hôtel Les Sources de Caudalie

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Les Sources de Caudalie

Outdoor pool, pool umbrellas, pool loungers
Double Room Park View located in Chateau le Thil 1.5 km from the Sources de Caudalie
Exterior
Exterior
Junior Suite | Living room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Gym
    Gym
  • Bar
    Bar
  • Hot tub
    Hot tub
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Chemin de Smith Haut Lafitte, Martillac, Gironde, 33650
  • Spa de Vinothérapie Caudalie
    1 min walk
  • Château Smith Haut Lafitte
    2 min walk
  • Château Baulos-Charmes Pessac-Leognan
    19 min walk
  • Bordeaux (BOD-Merignac)
    28 min drive

Room options

View all photos for Double Room Single Use

Double Room Single Use

Double Room Single Use

  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 50 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room (Prestige)

Room (Prestige)

Room (Prestige)

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Prestige

Suite Prestige

Suite Prestige

  • 50 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite | Living room

Junior Suite

  • 45 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Park View located in Chateau le Thil 1.5 km from the Sources de Caudalie

Double Room Park View located in Chateau le Thil 1.5 km from the Sources de Caudalie

Double Room Park View located in Chateau le Thil 1.5 km from the Sources de Caudalie

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

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Front of property
Le Palais Gallien Hôtel & Spa
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4.8 out of 5, Exceptional, (234)
The price is NZ$485
for 1 night
includes taxes & fees
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About the area

Martillac

When you a stay at Hôtel Les Sources de Caudalie in Martillac, you'll be in a provincial park, just steps from Spa de Vinothérapie Caudalie and Château Smith Haut Lafitte. .This luxury palace is 10.5 mi (16.9 km) from Place de la Bourse and 12.2 mi (19.7 km) from Cité du Vin.
View more Palaces in BordeauxOpens in a new window

What's nearby

  • Spa de Vinothérapie Caudalie - 1 min walk - 0.1 km
  • Château Smith Haut Lafitte - 2 min walk - 0.2 km
  • Arkéa Arena - 15 min drive - 14.6 km
  • Rue Sainte-Catherine - 17 min drive - 12.5 km
  • Place de la Bourse - 18 min drive - 17.0 km

Getting around

  • Cadaujac Station - 5 min drive
  • Doyen Brus Tram Station - 13 min drive
  • Merignac Airport (BOD) - 28 min drive

Restaurants

  • ‪Château Malartic-Lagravière - ‬9 min drive
  • ‪La Chartreuse de Parme - ‬7 min drive
  • ‪McDonald's - ‬6 min drive
  • ‪La Grand'Vigne - ‬1 min walk
  • ‪La Table du Lavoir - ‬1 min walk

About this property

Hôtel Les Sources de Caudalie

Luxury palace with 2 restaurants and a winery
Hôtel Les Sources de Caudalie offers 72 accommodations with iPod docking stations and MP3 docking stations. These individually decorated and furnished accommodations include desk chairs. Beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

80-cm flat-screen televisions come with cable channels, DVD players, and pay movies. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor tennis court and a health club are featured at the palace. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Vinotherapie Caudalie has 17 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a spa tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 72 individually decorated guestrooms, featuring iPod docking stations and minibars. 80-cm flat-screen televisions with DVD players and cable programming provide entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an attached winery, a health club, and an outdoor pool. This palace also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at La Grand Vigne, one of the palace's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
La Grand Vigne - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner. 2-star Michelin rating. Reservations are required.
La Table du Lavoir - This bistro specializes in Regional cuisine and serves lunch and dinner. Reservations are required. Open daily.
French Paradox - Onsite bar. Open daily.
Rouge - This wine bar specializes in local cuisine. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 35 for adults and EUR 15 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • La Grand Vigne
  • La Table du Lavoir
  • French Paradox
  • Rouge

Things to do

  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • A hot tub
  • Tennis
  • On-site winery

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 17 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Massage - prenatal
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 80-cm flat-screen TV
  • TV channels
  • DVD player
  • iPod dock
  • MP3 dock
  • Films for purchase

Food and drink

  • Espresso maker
  • Minibar

More

  • 4G smartphone data speed
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Office
  • Phone
  • Safe
  • Slippers
  • Smartphone
  • Smartphone data usage (unlimited)
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from January 5 2025 to February 5 2025 (dates subject to change).
The property is closed between January 7 and February 7.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25.00 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 50.0 per night
Cribs (infant beds) are available for EUR 20.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.24 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 15 for children
  • Pet fee: EUR 25.00 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Les Sources de Caudalie
Hôtel Les Sources de Caudalie Martillac
Les Sources de Caudalie
Les Sources de Caudalie Martillac
Hôtel Sources Caudalie Martillac
Hôtel Sources Caudalie
Sources Caudalie Martillac
Sources Caudalie
Les Sources Caudalie Martillac
Hôtel Les Sources de Caudalie Palace
Hôtel Les Sources de Caudalie Martillac
Hôtel Les Sources de Caudalie Palace Martillac

Hôtel Les Sources de Caudalie Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 135 out of 180 reviews" "
Rating 8 - Good. 29 out of 180 reviews" "
Rating 6 - Okay. 9 out of 180 reviews" "
Rating 4 - Poor. 2 out of 180 reviews" "
Rating 2 - Terrible. 5 out of 180 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Iryna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive hotel and the area around. Love the eclectic touch - the history and contemporary art and interior design pieces! Food is excellent
Stayed 1 night in Jun 2024

2/10 Terrible

Yasmine

Disliked: Staff & service
Stayed 1 night in Jun 2024

6/10 Okay

carlos

Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing Experience Les Sources de Caudalie
Our recent stay at Les Sources de Caudalie in Bordeaux was riddled with significant issues that fell far short of a five-star experience. Despite its prestigious Relais & Châteaux status, our visit was marred by mistakes and poor service. Upon arrival, we were greeted with a "welcome back" note, although neither my wife nor I had ever stayed there before. This mistake caused unnecessary suspicion and tension, as my wife thought I had previously visited the hotel with someone else. Our room was located a mile away from the main building, with no amenities such as a pool, bar, or restaurant nearby. This inconvenience is unacceptable for a five-star hotel where guests expect easy access to facilities. Dining was equally disappointing. When we tried to eat at Rouge, the hotel's small restaurant, it was closed for a private event despite two-thirds of the space being unoccupied. We were denied service, leaving us without dining options. Additionally, although the hotel advertises 24/7 room service, this was not available in our room’s location. The cleanliness and housekeeping standards were appalling. Instead of changing coffee cups, the staff simply rinsed them in the bathroom sink. Such a lack of proper hygiene is unacceptable and concerning for guests. The overall service was poor, with staff displaying a dismissive attitude towards our concerns. This indifference was especially frustrating given the €700 per night rate we paid. Avoid this hotel!
Stayed 4 nights in Jun 2024

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for quiet and solitude in beautiful surroundings
Stayed 2 nights in May 2024

10/10 Excellent

Abdulmohsen

Stayed 2 nights in Jun 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Shoefun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place. I will come back again
Stayed 2 nights in Oct 2023

10/10 Excellent

christ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Top notch, beautiful property, attentive staff and all around a 5 plus. Would highly recommend. Thank you for the most enjoyable stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is gorgeous.
Stayed 1 night in Oct 2023

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and an absolutely wonderful facility. I really got the full experience.
Stayed 3 nights in Jan 2023

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful. The staff, the restaurants, the spa and the property were beautiful.

10/10 Excellent

Zun Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb experience! Excellent service from the staffs! Felt respected throughout our time there. Beds are super comfy, rooms are spacious! Breakfast is alright and the hotel arranged airport transfer for us (additional fees applied).
Stayed 1 night in Sep 2022

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We Cycled around the wineries, sampled the wine where we stayed, ate in their great restaurant options, in a fabulous setting, had a massage at the spa and swam in the lovely pool area. All in all we had a relaxing and enjoyable stay.
Stayed 4 nights in Aug 2022

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

yossi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Amazing hotel, excellent staff, excellent facilities and food, one of the best decoration I have ever seen, perfect location for wine interested people.
Stayed 3 nights in Aug 2021

4/10 Poor

Mehri

Disliked: Cleanliness, staff & service, room comfort
It is all publicity but not actuality!!
Stayed 2 nights in Aug 2020

2/10 Terrible

Sarah, Paris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We had a terrible experience at this hotel that demonstrates its poor management, largely incompetent staff, and utter lack of customer service. Ahead of arrival, the hotel did not communicate how many of the facilities were closed due to COVID-19 (nor was it indicated on their website). Only 1 of 3 restaurants was operating and we couldn’t get reservations there for each night of our stay (there are no other restaurants in the immediate area). Guests were only able to reserve gym access by hiring their private trainer for 70 euros an hour. The spa—the main draw of the estate—was almost fully booked and we were unable to get the services we wanted (most hotels of this caliber call you beforehand to make sure their guests can benefit from their facilities versus the public). Examples of other issues- the reception called early in the morning to ask a question about room cleaning, waking us up. There were many times throughout the visit where the front desk did not pick up our phone calls, making it necessary for us to walk to the desk. Bugs and spiders in curtains that had not been cleaned. On the final bill, we were wrongly charged for multiple items. We did manage to get a booking for massages at the end of our stay, and were extremely disappointed. They charged a different price than we were told upon booking (and that was in the brochure) and were denied use of the steam room/hammam unless paying 40 euros per person (again, contrary to what we were told and the brochure).
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning place
The place is absolutely stunning, things you can do are relax by the pool, soak in the jacuzzi, go for a long walk or for a bike ride. Restaurant options are indeed pricey but the whole experience is worth it. Breakfast should be included in the nightly price.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A five star resort located in a vineyard. The welcome reception was warm and welcoming. The service through out our stay was top notch, food and wine served in the restaurant were superb in quality. The vineyard and the walk in the forest was very enjoyable. A great place to let your body and mind relaxed. Highly recommended for a relaxing retreat vacation.
Stayed 1 night in Oct 2019

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019