Everything about this hotel, from check-in to departure was easy, uncomplicated and friendly. The staff were so welcoming and our room was upgraded to a beautiful small suite overlooking the pool and gardens. The room itself was luxurious and cool, with the AC which was a must as it was so hot. Lots of room for parking. We ate dinner in the restaurant, a gastronomic delight. The only slight irritation was that there were a few very young children in the dining room but this is Italy, after all ! All in all, we had a great time. We actually booked this last minute. We were originally going to stay in Chamonix but on our way down to Italy, found that town to be rather soulless and bland. So we cancelled that booking and came to the Grand Hotel Billia instead ..... a decision which was definitely worthwhile. We'll be back, for sure.