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Hotel Universel

3.0 star property

Photo gallery for Hotel Universel

Spa
Spa
Reception
Spa
Indoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Gym

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    ‪1 min walk‬
  • PEPS
    ‪11 min walk‬
  • Laurier Quebec
    ‪3 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

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Indoor pool

Ambassadeur Hotel

  • Pool
  • Spa
  • Pet-friendly
  • Kids pool
3.8 out of 5, Good, (2195)
The price is NZ$203
for 1 room
includes taxes & fees
18 Apr - 19 Apr
Ambassadeur Hotel

About the area

Québec City

With a stay at Hotel Universel in Québec City (Sainte-Foy-Sillery-Cap-Rouge), you'll be steps from Laval University and 6 minutes by foot from Cegep de Sainte-Foy. .This hotel is 0.6 mi (1 km) from PEPS and 1.5 mi (2.4 km) from Laurier Quebec.

What's nearby

  • Laval University - 1 min walk - 0.1 km
  • PEPS - 11 min walk - 1.0 km
  • Laurier Quebec - 3 min drive - 2.5 km
  • Laval University Hospital - 5 min drive - 3.7 km
  • Les Galeries de la Capitale - 7 min drive - 7.5 km

Getting around

  • Quebec Sainte-Foy Station - 16 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 15 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬11 min walk
  • Boston Pizza
  • ‪Shaker Cuisine & Mixologie Québec - ‬5 min walk
  • ‪ThaiZone - ‬5 min walk

About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Make yourself at home in one of the 182 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Enjoy a range of recreational amenities, including a nightclub, a health club, and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Enjoy a meal at Boston Pizza Restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 15 to 20 for adults and CAD 15 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 15 to 20 for adults, and CAD 15 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Property Registration Number 006160, 2025-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 546 out of 1997 reviews
Rating 8 - Good. 620 out of 1997 reviews
Rating 6 - Okay. 438 out of 1997 reviews
Rating 4 - Poor. 237 out of 1997 reviews
Rating 2 - Terrible. 156 out of 1997 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Mike

Lack of storage for clothes. The bed was very stiff.
Stayed 4 nights in Dec 2024

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness
Basic accommodation Rooms were clean but very noisy during the night. Hot tub was cold. Inside Pool was very appreciated by my daughter (7yrs old) and temperature was good.
Stayed 1 night in Dec 2024

6/10 Okay

Besim

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Jessica

Its okay
Stayed 2 nights in Dec 2024

2/10 Terrible

Sindy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I really wanted to like this place as the staff in the hotel was wonderful. The restaurant and bartenders were so nice too. The issue was I booked a king room with the jetted tub and paid almost $200 a night for what I would describe as an $80 room. There was not a dresser or luggage rack so my suitcase and cloths had to remain on the floor. There was a space where it seemed a couch or dresser should be but wasn’t. There was not a single decoration on the walls. It felt just like an empty dorm room echo and all. I love kids but they were everywhere running in the halls all hours of the night and overtook the pool area. The towel (yes towel) in our room was a lone pool towel. I had to go ask for more and was given another pool towel. For almost $200 a night I expected way more. If I had paid $80 I would have been fine. You just don’t get what you pay for here.
Stayed 2 nights in Dec 2024

8/10 Good

Nicholas

Travelled with family
Liked: Staff & service
Staff were really helpful. Didn't like that there is no complimentary continental breakfast. Shortage of towels.
Stayed 2 nights in Dec 2024

4/10 Poor

Amine

Travelled with family
Stayed 1 night in Dec 2024

10/10 Excellent

Mohil

Stayed 2 nights in Dec 2024

6/10 Okay

andrew

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are old and bed mattress was due to be changed. Lobby is clean but rooms are old and require a facelift.
Stayed 1 night in Dec 2024

2/10 Terrible

Djaffar

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
L’Hotel Universal de Québec, n’est vraiment plus ce qu’il était ! Je viens au moins une à deux fois par année et l’hôtel agonise d’année en année. Il faut arrêter l’hémorragie. Le service, les installations ont prit de sérieux coups au flanc. Même les serviettes à la piscine, faut attendre 30 mn pour voir une serviette propre! Ça me désole ! La piscine est froide, le spa est à 20 degré … y a t il un pilote dans l’hôtel ?
Stayed 2 nights in Dec 2024

6/10 Okay

celia

Stayed 2 nights in Dec 2024

8/10 Good

Dmytro

Stayed 1 night in Dec 2024

6/10 Okay

Boby

Stayed 3 nights in Dec 2024

8/10 Good

Danny

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Mélanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Brigide

Travelled with family
Liked: Cleanliness, staff & service
J’aime beaucoup cette hôtel car ont peut apporter notre nourriture et avoir beaucoup de plaisir en famille. Il manque du recyclage. Car j’ai du jeter mes bouteilles de vins vide et mes bouteilles d’eau. Cela m’a beaucoup déçu.
Stayed 2 nights in Dec 2024

4/10 Poor

Edith

Stayed 1 night in Dec 2024

10/10 Excellent

Hitesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Dec 2024

6/10 Okay

shifali

Liked: Cleanliness, staff & service
Rooms were very noisy
Stayed 4 nights in Dec 2024

4/10 Poor

Cesar

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Is the first hotel where I have to request to the front desk to clean the room so I find it clean next day. The towels were very small and the smell of the chlorine of the swimming pool was super strong from the elevator and the hallway.
Stayed 4 nights in Dec 2024

4/10 Poor

seungwoo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty. Noise.
Stayed 2 nights in Dec 2024

6/10 Okay

Philippe

Stayed 4 nights in Dec 2024

8/10 Good

Louis-Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Genevieve Veilleux

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
L'entrée de l'hôtel était ok je crois que c’était le seul endroit renové. Les corridors etaient sur le vieux tapis. Notre chambre maintenant : porte de la chambre de bain qui craque, le siege de toilette aussi. La poigne de douche etait sur le point de nous abandonné. Plancher de la chambre etait mou a certain endroit. Tapiserie dans la salle de bain qui décolle. Alarme dincendie a 5h30 le matin finalement pour rien. Tache de sans sous une couverture sous le lit. Table de nuit qui bouette. Ascenseur brisé. Spa brulant, il a fallu le condamné tellement il etait chaud.
Stayed 1 night in Dec 2024