6/10 Okay
Vicki, Puyallup
Travelled with partner
22 Sept 2024
Liked: Cleanliness, staff & service
The hotel needs a serious update. Our tub had rust spots all over the bottom of the tub. It made it look dirty even when hidden by the bath mat. We wanted to use the pool/hot tub told the pilot light was out and the guy is coming. Well the guy never showed so we weren’t able to use the pool/hot tub. Breakfast was okay, but nothing to write home about. We only ate there the first day that’s how disappointed we were. We found a long dark hair on our sheets called and asked for a clean set, those never came. We were there for five days and since we had already paid for the room we were stuck. One night they had a baseball or basketball team come in. They ran up and down the halls after ten pm. I went and asked for assistance and of course that was ignored. So I bit my mean mom face on and made my point and after that it was quiet. But why should I have to be doing this? Front desk should be handling their guests. Was everything horrible no, perfect no, but we survived!
Vicki
Stayed 5 nights in Sep 2024