2/10 Terrible
Dodie Lewis
Business traveller
4 Dec 2024
Liked: Property conditions & facilities
Disliked: Staff & service
The last night of my stay, in my sleep, I started my period. When i woke i realized i had bled some on the sheet.
I left the room at 11am check out and within 15 minutes received a call from House Cleaning Supervisor, stating that we had damaged property within the room, as in the linens wete damaged and irrepairable. They were going to charge my debit card 250.00 plus tax for a set of motel bed sheets! My spouse and I argued with them and requested a print out of the policy stating blood was considered property damage, especially valued at 250.00. We went back to get the policy documentation and on tge way they called back saying tgey were dropping the fee down to 100.00 plus tax.....seems awfulky fishy if you ask me. Anyway we got to motel and my husband went in to get documentation. He asked them why couldnt they remove the blood? Tgey sai they do not wash tgeir laundry in HOT water??? What? In this day and age with bed bug infestations all over the news, they arent using HOT water? Gross! Not to mention body fluids that arent visible. We definitely WILL NOT be staying here in future trips to Salt Lake City. Im disgusted. My husband has done housekeeping in motels, and nursing homes. Blood and other body fluids are definitely something he has encountered. There are products used by these facilities to remove body fluids, including blood! Otherwise at Ieast in nursing homes several sets of sheets per day would be thrown away!! I will be taking this up with their corporate!
Dodie Lewis
Stayed 2 nights in Dec 2024