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Best Western Plus Palo Alto Inn & Suites

2.5 star property

Photo gallery for Best Western Plus Palo Alto Inn & Suites

Lobby
Pillow-top beds, desk, laptop workspace, iron/ironing board
Indoor pool
Meeting facility
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
12507 SW Loop 410, San Antonio, TX, 78224
  • Place, Baptist University of the Americas
    ‪3 min drive‬
  • Place, Baptist Emergency Hospital - Zarzamora
    ‪5 min drive‬
  • Place, San Antonio River
    ‪6 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪23 min drive‬

Room options

King Suite

  • Sleeps 2

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.8 out of 10
Good
(21 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(26 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

King Suite with Kitchenette

  • Sleeps 2

Two Queen Suite with Kitchenette

  • Sleeps 4

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Mobility Accessible King Room with Roll In Shower and Kitchenette

  • Sleeps 2

King Room With Mobility Accessible Bathtub-Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Presidential, Full Kitchen, Living Room

  • Sleeps 2

King Room

  • Sleeps 2

Two Queen Room

  • Sleeps 4

King Suite with Whirlpool

  • Sleeps 2

King Large Room

  • Sleeps 2

Two Queen Suite

  • Sleeps 6

Similar properties

Lobby
Best Western Plus Lackland Hotel & Suites
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 1,004 reviews
The price is NZ$203
includes taxes & fees
23 Jan - 24 Jan
Best Western Plus Lackland Hotel & Suites

About the area

San Antonio

With a stay at Best Western Plus Palo Alto Inn & Suites in San Antonio (South San Antonio), you'll be within a 15-minute drive of San Antonio River and Lackland Air Force Base. .This hotel is 9.3 mi (15 km) from River Walk and 9.8 mi (15.7 km) from Henry B. González Convention Center.

What's nearby

  • Baptist University of the Americas - 3 min drive - 3.4 km
  • Baptist Emergency Hospital - Zarzamora - 5 min drive - 4.9 km
  • San Antonio River - 6 min drive - 12.0 km
  • San Antonio Western Shooting - 6 min drive - 10.2 km
  • Lackland Air Force Base - 8 min drive - 15.0 km

Getting around

  • San Antonio Station - 14 min drive
  • San Antonio International Airport (SAT) - 22 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Whataburger - ‬6 min walk
  • ‪Circle K - ‬1 min walk
  • ‪Jack in the Box - ‬1 min walk
  • ‪Mcdonalds - ‬3 min drive

About this property

Best Western Plus Palo Alto Inn & Suites

Hotel in San Antonio with free breakfast and a fitness center
Best Western Plus Palo Alto Inn & Suites offers 75 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 75 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
A complimentary full breakfast is included.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.
Guests are offered a complimentary full breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Best Western Palo Alto
Best Western Plus Palo Alto
Best Western Plus Palo Alto Inn
Best Western Plus Palo Alto Inn San Antonio
Best Western Plus Palo Alto San Antonio
Palo Alto Best Western
Best Western Plus Palo Alto Hotel San Antonio
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Inn Suites
Best Plus Palo Alto & Suites
Best Western Plus Palo Alto Inn & Suites Hotel
Best Western Plus Palo Alto Inn & Suites San Antonio
Best Western Plus Palo Alto Inn & Suites Hotel San Antonio

Best Western Plus Palo Alto Inn & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 494 out of 1004 reviews
Rating 8 - Good. 260 out of 1004 reviews
Rating 6 - Okay. 113 out of 1004 reviews
Rating 4 - Poor. 69 out of 1004 reviews
Rating 2 - Terrible. 68 out of 1004 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

frank

Disliked: Room comfort
No in room coffee any more according to front desk, Room from air conditioner smelt of mold, causing alergies, phone did not work in room. ,I liiked fresh ground coffee bean individual cup maker in breakfast area, (except no decaf choice) . Liked Yougurt machine.
Stayed 1 night in Oct 2025

8/10 Good

ARMANDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

San Antonio 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Sofia

Liked: Cleanliness, staff & service
This is a solid hotel if you need to stay on the far south side to travel to Somerset and Poteet but also want to be convenient to San Antonio. I have stayed here before and would stay here again. Everyone was very nice and the rooms are good sized and clean, and breakfast was better than I expected it to be. Good coffee, too.
Stayed 4 nights in Oct 2025

6/10 Okay

Christopher F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only one set of bathing towels which we didn't notice until we got out of the shower. Most places have 3 sets. No small wash cloth towel either.
Stayed 1 night in Oct 2025

8/10 Good

Thais

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds was so comfortable I will stay here again
Stayed 2 nights in Sep 2025

6/10 Okay

Larry

Stayed 2 nights in Sep 2025

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Sep 2025

10/10 Excellent

Roberto

Stayed 1 night in Aug 2025

10/10 Excellent

Ermelinda

Liked: Staff & service, property conditions & facilities
Place was clear, staff were polite and quiet
Stayed 2 nights in Sep 2025

8/10 Good

Abiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good but the area does not look safe.
Stayed 2 nights in Sep 2025

6/10 Okay

Malaquias

Business traveller
Liked: Room comfort
Disliked: Staff & service
Stayed 5 nights in Sep 2025

10/10 Excellent

Henri

Stayed 1 night in Sep 2025

8/10 Good

Brittani

Liked: Staff & service
It was ok.
Stayed 1 night in Aug 2025

8/10 Good

Cooper

Liked: Cleanliness, staff & service
Dark around entrance. Strange people hanging about.Only one choice of restaurant within walking distance - Jack in the Box.
Stayed 1 night in Sep 2025

2/10 Terrible

Jonathan

Stayed 1 night in Aug 2025

6/10 Okay

Adam

Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Stayed 4 nights in May 2025

4/10 Poor

Juan E

Travelled with family
Disliked: Cleanliness, amenities
It has a humidity smell elevator was not working did not have apple or orange juice on breakfast they said machine was broke…😏!!
Stayed 1 night in Jul 2025

2/10 Terrible

Brenda, mission

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator not working, room dirty, restroom dirty, room had a bad smell.
Stayed 1 night in Jul 2025

2/10 Terrible

Kristine

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Hotel Stay When we arrived our room was suppose to be on the 4th floor, however the elevator was out of service. Isaiah who was working the desk said there were no 1st floor rooms so we had to had to go to 2nd floor which would have been fine however I requested specifically a first floor room as my husband has MS and uses a mobility scooter to get around. We had no choice but the leave the scooter in the car and make the hike up to the 2nd floor. When we went down for breakfast the following morning the gentleman behind the counter asked what floor we were on, we told him. He said he was going to "block off" a first floor room for us when we got back later that day the room had been given away. Isaiah felt awful and had asked a guest who had just arrived a few minutes prior to move to the 2nd floor. The guest so graciously complied. Next thing we know we are in a different room on the 1st floor that had been used and not cleaned. The Ice machine on 2nd floor was out of order, soda machines were all out of order, and had to walk up to 3rd floor for ice Had to ask for clean towels, used towels on floor in bathroom, also needed to an ask for new pillowcases as the pillows had been slept on. 2nd floor room was nice and big and handicap accessible, this room was much smaller with no couch. Not one time did our room get cleaned even though we put the clean sign on the handle. We never saw a single room being cleaned. Very disappointed with this stay
Stayed 3 nights in Jul 2025

10/10 Excellent

William

Stayed 3 nights in Jul 2025

8/10 Good

Yesenia

Travelled with family
Stayed 1 night in Jul 2025

10/10 Excellent

Maribel

Stayed 1 night in Jul 2025

10/10 Excellent

Noel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed with kids, room and restroom was clean, no issues at all , all the staff was super friendly, the breakfast was good , the area is safe & plenty of restaurants around , about 25 mins away from six flags so that wasn’t bad, they also have an indoor pool so that was a very convenient since it was raining 2 of the 3 days we stayed
Stayed 2 nights in Jul 2025