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Best Western Plus Palo Alto Inn & Suites

2.5 star property

Photo gallery for Best Western Plus Palo Alto Inn & Suites

Lobby
Pillow-top beds, desk, laptop workspace, iron/ironing board
Indoor pool
Pillow-top beds, desk, laptop workspace, iron/ironing board
Free full breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
12507 SW Loop 410, San Antonio, TX, 78224
  • San Antonio Missions National Historical Park
    ‪10 min drive‬
  • San Antonio River
    ‪10 min drive‬
  • Lackland Air Force Base
    ‪11 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Best Western Plus Lackland Hotel & Suites

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1002)
The price is NZ$305
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Best Western Plus Lackland Hotel & Suites

About the area

San Antonio

With a stay at Best Western Plus Palo Alto Inn & Suites in San Antonio (South San Antonio), you'll be within a 15-minute drive of San Antonio River and Lackland Air Force Base. .This hotel is 9.3 mi (15 km) from River Walk and 9.8 mi (15.7 km) from Henry B. González Convention Center.

What's nearby

  • Lackland Air Force Base - 11 min drive
  • River Walk - 13 min drive
  • Henry B. González Convention Center - 13 min drive
  • Alamo - 13 min drive
  • Lackland Air Force Base Visitor Center - 13 min drive

Getting around

  • San Antonio Station - 14 min drive
  • San Antonio International Airport (SAT) - 22 min drive

Restaurants

  • ‪Mama Margie's Mexican Restaurant - ‬5 min drive
  • ‪Chick-fil-A - ‬6 min drive
  • ‪Taqueria Mexico - ‬5 min drive
  • ‪Bill Miller Bar-B-Q - ‬6 min drive
  • ‪Golden Chick - ‬4 min drive

About this property

Best Western Plus Palo Alto Inn & Suites

San Antonio hotel in South San Antonio with free breakfast and a fitness center
Best Western Plus Palo Alto Inn & Suites offers 75 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 75 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
A complimentary full breakfast is included.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.
Guests are offered a complimentary full breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff

Business services

  • 24-hour business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Best Western Palo Alto
Best Western Plus Palo Alto
Best Western Plus Palo Alto Inn
Best Western Plus Palo Alto Inn San Antonio
Best Western Plus Palo Alto San Antonio
Palo Alto Best Western
Best Western Plus Palo Alto Hotel San Antonio
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Inn Suites
Best Plus Palo Alto & Suites
Best Western Plus Palo Alto Inn & Suites Hotel
Best Western Plus Palo Alto Inn & Suites San Antonio
Best Western Plus Palo Alto Inn & Suites Hotel San Antonio

Best Western Plus Palo Alto Inn & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1005 reviews
Rating 8 - Good. 279 out of 1005 reviews
Rating 6 - Okay. 102 out of 1005 reviews
Rating 4 - Poor. 64 out of 1005 reviews
Rating 2 - Terrible. 55 out of 1005 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Janet

Travelled with group
Liked: Staff & service
I was in town for a concert, and it was my first time visiting. The location was convenient and the hotel was nice on the outside, it was also rated 8.7. It was not the cleanest hotel, the carpets were pretty shabby and the price was $140/night, so I wouldn’t say it was cheap hotel. The remote didn’t work, because of the batteries, the linens were worn, and the bathroom was not the cleanest. But I’ve always said I could stay just about anywhere if the bed was comfortable…and it was. If a comfortable bed will do, and not much else, then I would recommend it.
Stayed 2 nights in Nov 2024

2/10 Terrible

Joy

Travelled with partner
We were lost. Called the property for directions and were told to “google it”. After another hour of looking for it, we found it. The young lady at the front desk was more interested in her phone than waiting on us. After we got checked in and into the room, we found hair on the sheets and towels. The toilet was dirty on the seat and the floors were very sticky. We will not be back should we travel that way again
Stayed 1 night in Nov 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Someone gained access to my room
The room was clean and comfortable. Breakfast was hearty.The initial checkin experience was poor. I was given my room keys and entered my room. I fully closed the door behind me. After about 5 minutes, I heard someone at the door and was surprised that a man used a room key to gain entrance to my room. As he entered he asked what I was doing in his room. We compared room numbers and found that we had been assigned the same room. We went back downstairs and the front desk indicated that it was a minor error, told me I was in the right room and could return. It was an uncomfortable experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Stephanie

Travelled with family
Amazing service and very clean.
Stayed 1 night in Nov 2024

8/10 Good

Jose, Humble

Stayed 2 nights in Oct 2024

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ken

Stayed 3 nights in Oct 2024

10/10 Excellent

Adam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
When we check in The Took the payment after that around 2:30 am the Man at the front desk Call me ask me to come to the lobby to make copy of my ID My husband Got little concerned about the fact why he was calling at that time I didn’t like that
Stayed 3 nights in Oct 2024

10/10 Excellent

Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks Guys
Stayed 3 nights in Oct 2024

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

SparkleLynn

Stayed 1 night in Oct 2024

4/10 Poor

Priscilla

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was great but I could not believe that I found bugs crawling on the wall and on the trash can. Only reason I found then was because I was cleaning up and throwing an empty cup in the trash can and all of a sudden I saw bugs crawling in, around and on the wall. I took photos and videos of it.
Stayed 1 night in Oct 2024

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Dawn, tampa

Liked: Cleanliness, staff & service, property conditions & facilities
this was a last minute stay due to business not wrapping up before end of day. The hotel was more than we expected. We were just looking for an cost effecient overnight stay. We were more than happy with the hotel. Will come bacagain when in this area.
Stayed 1 night in Oct 2024

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place
Stayed 1 night in Sep 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Velma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good experience!
Stayed 3 nights in Oct 2024

10/10 Excellent

Sara

Stayed 1 night in Sep 2024

8/10 Good

William

Stayed 1 night in Sep 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The service was excellent as well. The only thing it was that they make me wait a lot to give me my room, however; it was understandable because they had a lot of people that day.
Stayed 1 night in Sep 2024