2/10 Terrible
Bayrem
22 Jan 2025
Disliked: Staff & service
Had a horrible experience, was awakened by this “room manager” Bertha Torres with two police officers around 8 am with loud banging on my room door, claiming that she keeps getting signals from some smoke alarm in my room, confused at first i let them in to check, I thought it was a safety issue that they needed to check and since there were no smoke I would be able to go back to sleep, to my chock the officers asked me to leave because of this lady despite none of them could confirm nor smell any smoke, I asked to speak to a manager with a better judgment than someone who obviously lacks it terribly, with no response, at this point she left dealing with the officers who explained that they have nothing but I do with this, I didn’t want to give the officers a hard time, so I got my stuff and left to deal with the matter from outside, I didn’t rest at all, broken sleep, left with out a shower in the morning after a snow/sleet storm, felt violated, humiliated, betrayed, defrauded with my time, money and dignity, called corporate waiting to see what comes out of this, other wise I will sue the establishment and press charges on this Bertha Torres who has zero insight nor manors, nor judgement, she broke in to my room without my permission and falsely accusing with something that could be easily checked by anyone else, left the GM a voicemail even went tracking him to inform him, haven’t even heard back from him. No one should be go experience what I went thought, horrible experi
Bayrem
Stayed 1 night in Jan 2025