I have stayed at this particular Ritz at least 10x. I am very discriminating and probably hard to please when it comes to hotels and resorts. The things I look for: (in order of importance)
1. Cleanliness- this hotel is ALWAYS clean and smells amazing. You can tell the staff take pride in the hotel and keeping it amazing. The rooms are always spotless and impressive! I’ve stayed in swankier hotels in places like NYC, but it’s a beach hotel, and I’m looking for comfort and cleanliness more than anything.
2. Staff friendliness. I want the staff to be friendly and welcoming. I almost always stay in the Club level floor, which allows you drinks and amazing food all day long (at an expensive add on price of $200 person - which prob isn’t worth it if you don’t guzzle alcohol). The staff on the club level really is the best. They will do anything to make you happy and will even remember you year after year. The only NEGATIVE I can point to is the Front Desk staff - they just aren’t friendly. They never are. It’s really sad as that is the first impression. Fortunately, I know this and don’t expect much. But once past that, it’s amazing service all the way!!
3. Location. What I love about the ritz can also be considered a negative. If you want quiet and tranquility away from the masses that stay in Palm Beach, you will love this location. It’s the last hotel to the northern end of the island. But it’s also a good walk to the shopping malls and hub of restaurants.