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Crowne Plaza Toluca Lancaster, an IHG Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Toluca Lancaster, an IHG Hotel

Restaurant
Exterior
Exterior
Point of interest
Minibar, in-room safe, desk, soundproofing

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available
  • Gym
    Gym

Explore the area

Map
Paseo Tollocan Oriente No 750, Toluca, MEX, 52170
  • Plaza Sendero Toluca
    3 min drive
  • Toluca Convention and Exhibition Center
    5 min drive
  • Town Square Metepec
    5 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    15 min drive

Room options

View all photos for Master Suite

Room amenity

Master Suite

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Low Floor)

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (Low Floor)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, soundproofing

Suite, 1 Bedroom

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Queen Beds

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Queen Beds

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Minibar, in-room safe, desk, soundproofing

Suite

  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

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About the area

Toluca

With a stay at Crowne Plaza Toluca Lancaster, an IHG Hotel, you'll be centrally located in Toluca, within a 10-minute drive of Galerias Metepec Shopping Center and Plaza Sendero Toluca. .This spa hotel is 12.9 mi (20.8 km) from Nevado de Toluca National Park and 3.1 mi (5.1 km) from Toluca Convention and Exhibition Center.

What's nearby

  • Plaza Sendero Toluca - 3 min drive - 2.7 km
  • Toluca Convention and Exhibition Center - 5 min drive - 5.1 km
  • Town Square Metepec - 5 min drive - 5.7 km
  • Church of Calvary - 7 min drive - 6.4 km
  • Galerias Metepec Shopping Center - 8 min drive - 7.9 km

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 15 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Fisher's - ‬7 min walk
  • ‪Tacos Pepe - ‬13 min walk
  • ‪Culichioso - ‬4 min walk
  • ‪El Chalet - ‬9 min walk

About this property

Crowne Plaza Toluca Lancaster, an IHG Hotel

Hotel in Toluca with a full-service spa and area shuttle service
Crowne Plaza Toluca Lancaster, an IHG Hotel offers 113 accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is open daily.
Make yourself at home in one of the 113 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a 24-hour health club and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 10 km.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Toluca? This hotel has 3907 square feet (363 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Crowne Plaza Toluca Lancaster, an IHG Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free local area shuttle up to 10 km

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:30 AM: MXN 270 for adults and MXN 270 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Free area shuttle
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3907 square feet of space)
  • A meeting room

Outdoors

  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 800
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 800.00

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 270 for children
  • Early check-in fee: MXN 800 (subject to availability)
  • Late check-out fee: MXN 800.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Lancaster
Crowne Plaza Lancaster Hotel
Crowne Plaza Lancaster Hotel Toluca
Crowne Plaza Lancaster Toluca
Crowne Plaza Toluca
Crowne Plaza Toluca Lancaster
Lancaster Toluca
Crowne Plaza Lancaster Toluca Hotel Toluca
Crowne Plaza Toluca Lancaster Hotel
Crowne Plaza Toluca Lancaster
Crowne Plaza Toluca Lancaster an IHG Hotel

Crowne Plaza Toluca Lancaster, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 145 out of 242 reviews" "
Rating 8 - Good. 67 out of 242 reviews" "
Rating 6 - Okay. 11 out of 242 reviews" "
Rating 4 - Poor. 5 out of 242 reviews" "
Rating 2 - Terrible. 14 out of 242 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

KURIAN

Stayed 3 nights in Jun 2024

8/10 Good

timothy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Not bad
Nice big room. Comfortable.
Stayed 1 night in Mar 2024

6/10 Okay

Dalila

Disliked: Staff & service
People at the front desk don't go above and beyond to accommodate patients. We got there earlier to check in and they made us wait until the check in time. many hours.
Stayed 1 night in Feb 2024

2/10 Terrible

Ariana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this hotel as it's the closest to my sister's home in Toluca. This time, we requested a date change from Dec 24 to Dec 25. According to Expedia, the hotel management agreed to the change without penalties and made the respective notes manually but by the time we arrived on Dec 25 at 10 pm they said they had no records of the change and the manager was not aware at all. Interestingly, their front desk person did say she received the call from Expedia and directed them to management. At this point, the hotel didn't offer any options but to make a new reservation at their current rate. Since we couldn't afford that, we drove back home two hours away, at 11 pm on Christmas. This is not the first time we have had issues with management here, a year ago $700 USD disappeared from the hotel room and the manager did not provide any support or help to find the person responsible. Be careful! Their customer service is the worst.
Stayed 1 night in Dec 2023

10/10 Excellent

Cesar Alejandro

Stayed 2 nights in Oct 2023

10/10 Excellent

Harold

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price, location and condition, very convenient. Thank you
Stayed 1 night in Sep 2023

10/10 Excellent

KURIAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff
Stayed 4 nights in Jul 2023

8/10 Good

Archivaldo

Liked: Cleanliness, staff & service, property conditions & facilities
clen and nice
Stayed 1 night in Jun 2023

10/10 Excellent

LUIS

Stayed 1 night in May 2023

2/10 Terrible

KURIAN

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff was not good
Stayed 7 nights in May 2023

10/10 Excellent

Gayle Ann

Stayed 1 night in Apr 2023

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Gloria

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel is located next to a noisy freeway, then at one of the corners is a "sex shop", and the neighborhood felt unsafe. In addition, there were no towels in the room, and the water at the bathroom sink splashed everywhere making our clothes wet. Finally, the front desk staff was rude to us upon our arrival.

10/10 Excellent

victor

Liked: Cleanliness
Tiñe muy buen servicio
Stayed 1 night in Dec 2022

10/10 Excellent

Alejandro, Ensenada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022

8/10 Good

Hector G

Stayed 6 nights in Oct 2022

10/10 Excellent

Desmond

Stayed 1 night in Sep 2022

10/10 Excellent

Desmond

Stayed 1 night in Jul 2022

10/10 Excellent

franciso

Stayed 1 night in Jul 2022

10/10 Excellent

Edder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

KURIAN

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude staff
Stayed 2 nights in Apr 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and the events are so awesome , staff so dedicated to make you feel so welcoming
Stayed 2 nights in Dec 2021