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Mercure San Sebastian Monte Igueldo

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure San Sebastian Monte Igueldo

Sports facility
Exterior
Aerial view
Exterior
2 bars/lounges

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Parking included
    Parking included
  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • Parking available
    Parking available

Explore the area

Map
Paseo del Faro 134, San Sebastián, 20008
  • Monte Igueldo
    1 min walk
  • Concha Promenade
    4 min drive
  • Ondarreta Beach
    9 min drive
  • San Sebastian (EAS)
    31 min drive

Room options

View all photos for Standard Room, 2 Single Beds, Mountain View

Standard Room, 2 Single Beds, Mountain View

Standard Room, 2 Single Beds, Mountain View

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds, Sea View

Standard Room, 2 Single Beds, Sea View

Standard Room, 2 Single Beds, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Premium Room, 1 Double Bed with Sofa bed, Sea View

Privilege, Premium Room, 1 Double Bed with Sofa bed, Sea View

Privilege, Premium Room, 1 Double Bed with Sofa bed, Sea View

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Double Bed, Balcony, View

Privilege, Room, 1 Double Bed, Balcony

Privilege, Room, 1 Double Bed, Balcony, View

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, 3 Single Beds, Mountain View

Standard Triple Room, 3 Single Beds, Mountain View

Standard Triple Room, 3 Single Beds, Mountain View

  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

Similar properties

Room

Barceló Costa Vasca

Pool
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (1053)
The price is NZ$314
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Barceló Costa Vasca

About the area

San Sebastián

When you stay at Mercure San Sebastian Monte Igueldo in San Sebastián, you'll be near the beach, just steps from Monte Igueldo and 12 minutes by foot from Bay of Biscay. .This family-friendly hotel is 1.9 mi (3 km) from Concha Promenade and 1.9 mi (3.1 km) from Miramar Palace.

What's nearby

  • Monte Igueldo - 1 min walk - 0.1 km
  • Concha Promenade - 4 min drive - 3.0 km
  • Miramar Palace - 4 min drive - 3.1 km
  • Reale Arena - 7 min drive - 5.9 km
  • Donostia-San Sebastian Aquarium - 13 min drive - 8.5 km

Getting around

  • San Sebastian Amara Station - 14 min drive
  • San Sebastian (EAS) - 31 min drive

Restaurants

  • ‪Trikua - ‬4 min drive
  • ‪Bar Pepe - ‬4 min drive
  • ‪Bar Campus - ‬5 min drive
  • ‪Bar Antzara - ‬4 min drive
  • ‪Doner Kebab - ‬4 min drive

About this property

Mercure San Sebastian Monte Igueldo

Family-friendly hotel with 2 restaurants and bars
Mercure San Sebastian Monte Igueldo offers 123 air-conditioned accommodations with minibars and safes. 32-inch LCD televisions come with satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 123 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including a fitness center, a seasonal outdoor pool, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Basque cuisine at El Torreon, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
El Torreon - This restaurant specializes in Basque cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 24 per person
  • 2 restaurants
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • El Torreon
  • El Faro

Things to do

  • Bike rentals
  • Children's pool
  • Fitness centre
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from July to September
Pool access available from 10 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mercure San Sebastian Monte Igueldo Hotel
Mercure Monte Igueldo Hotel
Mercure Monte Igueldo
Mercure San Sebastian Monte Igueldo Hotel
Mercure San Sebastian Monte Igueldo San Sebastián
Mercure San Sebastian Monte Igueldo Hotel San Sebastián

Mercure San Sebastian Monte Igueldo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 212 out of 423 reviews" "
Rating 8 - Good. 125 out of 423 reviews" "
Rating 6 - Okay. 49 out of 423 reviews" "
Rating 4 - Poor. 29 out of 423 reviews" "
Rating 2 - Terrible. 8 out of 423 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

RAFFI, Dubai

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We only liked the view as the service was poor maybe due to the fact that the hotel was understaffed
Stayed 6 nights in Aug 2024

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
All that glitters is not gold. Shower and ac good. Bed ok but defineately hard. Service - I've seen happier people at a funeral and staff per demand is low so both those are on management. Wifi weak and flakey. In room coffee ...instant coffee ....that is 2 star hotel stuff not to mention only 1 regular packet and not replaced. No iron or ironning board available. Just a litany of thing that keep this grand on the surface but less so underneath
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with views
Great
Stayed 3 nights in Jun 2024

4/10 Poor

Stewart

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We arrived to San Sebastián in the afternoon via the bus from Hendaye. We knew the hotel was on top of one of the flanking hills on either side of the crescent beach so was excited to get to the hotel and take in the view – like the pictures. You can take the 16 bus which runs from end to end, we arrived at the base on the funicular that takes you up to the hotel and here is the first problem; you have to pay to go to your hotel. As a guest you get a concession rate of €3 per person return, it doesn’t sound like a lot but given there is nothing to do around the hotel as it’s on the far side of town you would soon spend €10 a day just getting up to your hotel a bus into town. The second issue is that the hotel is on top of an old amusement park, luckily the weather was bad so it wasn’t busy but this itself is a tourist destination so if you just want to go to your room for a nap, you have to go up a funicular with a bunch of tourists who just want to go on the rollercoaster. The view from the room is nice, but to have your window open you can hear the sounds of kids in the amusement park below. It’s a very weird experience. We arrived and even though we paid upfront for 4 days, I asked if we could cancel our stay before we checked in. Obviously, they wouldn’t refund us so we just grinned it and stayed for 2 nights. The hotel is fine, it’s what a commercial chain hotel was back in the late 90s and hasn’t changed much since. It’s clean, facilities are old but nice enough.
Stayed 4 nights in Jun 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous views.
Lovely hotel with amazing views over the ocean, the city and its beaches. We ate in the dining room one night. The meal was delicious, and the service from the restaurant staff was excellent. A long walk to the Old Town was worth the effort, although a bus service was available to the end of the road of the hotel. A very enjoyable stay in San Sebastian which we would definitely return to. Our only negative comment was regarding a lack of coffee in the room, just 2 sachets, and no creamer, but just a small gripe.
Stayed 2 nights in May 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Get the room with a view.
Stayed 4 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure San Sebastian Monte Igueldo has the best views of the town of San Sebastián imaginable. The staff was attentive to our needs and provided impeccable service.
Stayed 1 night in Dec 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from the hotel. Hotel is a little dated and the electrical system is tricky. Our devices didn’t charge all night because we didn’t have the right switch on that controls all the outlets and lights. Also, you might want to bring your own hairdryer as you basically have to straddle the toilet to use it with its short cord and it keeps shutting off when it gets hot.
Stayed 1 night in Oct 2023

8/10 Good

Than Naing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
easy parking pleasant location with sea view breastast has varities to choose. Taste is delicious. swimming pool at the top is good We feel joyful.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, service was excellent, meals were great, I loved my ocean view room. Views from hotel terraces are exceptional. Highly recommended

6/10 Okay

Eleana

Liked: Cleanliness, amenities
This hotel has a beautiful view, My room was in a Box. The window had a view of walls. They could have some plants or trees. I arrived from a all day tour around 4:00 and the kitchen was close until 8pm. They did not offer nothing except a bag of potatoes chips and drinks. For me it was not worth to stay here. Next time I will take up the funicular at the end of the beach and have a drink in the restaurant next to it.
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Travelled with partner
Loved the property! Loved the amusement park around the property and the views from our balcony were amazing. We will be back!
Stayed 3 nights in Sep 2023

8/10 Good

John

Stayed 4 nights in Aug 2023

10/10 Excellent

Joanne

Stayed 2 nights in Aug 2023

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Crazy view
Stayed 6 nights in Jul 2023

6/10 Okay

Carmen

Travelled with group
Disliked: Staff & service
The view was breathtaking and the decor in the foyer was lovely but you definitely require the patience of a saint if you want to order ANYTHING from the bar morning or night. I stood at the bar for 20 minutes before walking away with nothing but irritation one evening. At the time, there were only a handful of other people standing at the bar and 3 staff behind the bar who couldn’t seem to get out of each other’s way. The bar snack menu was extremely limited and when we ordered and it came out, the volume and presentation of the food was extremely underwhelming to say the least. The hotel is very secluded so there either needs to be a more a comprehensive menu with more efficient and competent staff or just have vending machines in the foyer. The room was comfortable and clean and the view from the balcony was lovely.
Stayed 3 nights in Jul 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The most amazing location, very clean, and very helpful staff! We can’t wait to go back!
Stayed 2 nights in Jul 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Sebastian getaway
A 5 night stay at this wonderful hotel overlooking the bay of San Sebastion. The setting was perfect. We relaxed by the pool, either after breakfast or after an excursion down into town, or the old town. Wonderful popl, plenty of sunloungers and its own bar, and again fantastic views over San Sebastian. Our room had a balcony overlooking the bay and mountains, what's not to love. The staff were very friendly, plenty of areas to sit and have a drink and relax, and look at the view. The food was excellent and plenty of variety at breakfast. My only small moan as I like my food hot and not luke warm, is there wasn't a proper hot plate keeping the food hot.
Stayed 5 nights in Jun 2023

10/10 Excellent

Denise

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I just loved the location and the views. I would have liked the restaurant to have more options daily.
Stayed 4 nights in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Best views ever.
Hotel is in an amazing hill top position and we stayed in a room with a balcony that looked out onto the bay and the town. Everything about the hotel was exceptional, except they seemed to be very short staffed when we were there and service wasn't great in the restaurant. I definitely would love to return though.
Stayed 2 nights in May 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I loved the location but it was not immediately obvious on booking that the location was on top of a hill - need to pay more attention !!! I liked the room layout but AC was not the best. Closing the bar at midnight was offputting and staff did not have but very rudimentary English. Important given the clientele was international
Stayed 3 nights in May 2023