I'm reviewing how the hotel handled my cancellation request. I was rear-ended 3 hours before our schedule weekend trip to stay in Solvang and Cambria. We had to cancel our weekend plans. I understand that the hotel had no obligation to cancel, refund or provide credit but under such circumstances, I was hoping they would be understanding. The hotel in Solvang didn't even ask for the police report number that I offered and cancelled the reservation. They asked how I was doing. Very different experience with Cambria. The man said, well if you would have booked directly with us, you could have had a later cancellation time and insisted Expedia was the only one that could cancel. So I call Expedia. They negotiate with Cambria on my behalf. Everything is no, no, no on their end. No compromise at all. Cambria could have just said it was their decision so I would not have wasted my time reaching out to Expedia. When I texted that to them, they said they had to account for fees etc. They could have given me credit minus Expedia fees. lots of ways but no, nothing. They could just be more honest about who is saying no to a refund. They want to be on Expedia but not treat customers decently due to the fees. Doesn't matter that I was in an accident. I would not have even known about your hotel except for Expedia. You get more customers because of it. I won't stay here just for the way they treated me when I was already down.