6/10 Okay
Emilia
Travelled with group
2 Oct 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I liked the parking facilities and the bed was very comfortable but some of the hotel staff seemed annoyed or like they didn’t were working unpaid because when talking to them I got the feeling we were bothering them.
Starbucks staff however were polite and lovely for the entire stay. there was a Young lady on reception who wasn’t rude but she was highly dismissive and she seemed annoyed at something. Also came across an instructor in the gym area which was ignoring the fact that she needed to exit the studio for next class to start and she left her mat in middle of the floor.
And so did some of her participants.
we had dinner at the function room on the saturday night and everyone was commenting on the lack of quality. mains were bland chicken mash and very old dark spotted carrots with gravy and for dessert… aldi quality profiteroles. and if you were gluten free…. fruit. there was non-gluten free toast at the breakfast and overall for the £90 a night stay that is the hotel, we couldn't even enjoy the hot tub without having to be told to come out every 10 mts for ',chemical cleaning' so we were in and out and in and out and in and then i just quit and left.
the event we attended was great. but the hotel needs some serious upgrading.
plug socket by side of bed and usb ports werent working
in room, there was no point asking reception she was too busy to handle that information so after waiting for 5 mts to get her attention i just left it.
Emilia
Stayed 2 nights in Sep 2024