This hotel-apartment was disappointing for me. It is in an excellent area, Lastarria, and was a good apartment, but didn’t provide adequate value for the cost. The description promised two twin beds and a queen, but instead there was a queen and one twin bed. We had to use a pull-out sofa, and it wasn't even made, although they knew the number of guests coming. They brought sheets and a pillow and left them for me to make the sofa bed. We also had to walk up four flights of steps, which is OK but not worth it for the one night we were there. There was an additional flight if stairs inside the apartment. There was no tea or coffee that I could find. In short, its a great area and a good apartment, but not worth it for a short stay or given the lack of concern to details.