This property is all about the location. Amazing views and centrally located on the caldera in Fira, while reasonably priced. However, the service and attitude we received in response to our door lock not working was unacceptable at any facility. After struggling locking and unlocking the door for two days we asked to have it looked at. Since the employee who responded was able to open it, we were chastised for complaining. When we were unable to unlock it again, we were chastised again, even though two of their employees were also unable to work the lock. They eventually had to replace the entire door, however, the rudeness of one staff member (the front desk staff were lovely) was very off-putting.