The service desk employees, hotel decor were great, along with an ajoining bar restaurant. Room was clean, very pleasant. Things i was really unhappy about:..NO Microwave , NO up top freezer in fridge. WHY NOT??? Personally i was also really realy disappointed in the pool, spa area. I chose this hotel because it had an INDOOR pool and hot tub..i was really looking forward to swimming in an air condition because Florida is ridiculously hot, humid in summer. They had patio doors open, no ac, the POOL water temp was hot water bathtub warm (yuck) and didn't look too clean along with the hot tub. I noticed the hotel was full and all 3 days i didn't see anyone in there. Extremely disappointed in that. Nice big tv but channels seemed limited compared to other hotels ive stayed at.