4/10 Poor
William
Travelled with family
23 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Under Construction right now avoid until complete
I realize they are under construction but it seems like they are using that as an excuse to be lazy with the cleaning and upkeep of the rooms they have available. The rooms were still dirty, remote control was gross, dust all over, no cups in the room, no ice bucket liner, fridge wouldn't keep cold, etc. would have been nice if Hotels.com or the hotel would have mentioned the entire hotel is under major construction right now and for the next year or so. Half the hotel is gutted out, the exterior is being worked on, all day and early morning there are hammers and grinders and loud noises. Access to the pool you have to go through a portion of the hotel that is being gutted. The hot tub was down, the pool was in poor condition. If you are going to take on guests and charge them full price while the renovations are taking place then at least make the hotel livable and in good condition for what is there. The place is a disaster right now, avoid avoid avoid. If I knew ahead of time it was under construction like this I never would have booked here, I would have stayed somewhere else. It should have been noted on the website that it was under construction like this, shame on Hotels.com and the hotel for not having full disclosure, for not making a note somewhere or sending an email warning guests before the book, terrible
William
Stayed 1 night in Aug 2024
