2/10 Terrible
Verified traveller
Travelled with family
29 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book this hotel
This was the worst stay ever. I called in two days before to make sure they had a crib as it’s listed on the amenities list. I was told I would not be able to get one because I booked through hotels.com. I also asked if the room would have a mini fridge, I was told rudely that all rooms have mini fridges. When I arrived, I was not surprised by the service waiting for my room key. When I asked about the crib, I was told she would need to go find one if they had any left. When we got to the room it smelled wet and when I went to crack the window there was no screen and window didn’t lock. There was no mini fridge or microwave and the bathroom wasn’t clean. When we called down there was so much attitude and us being told there was nothing they could do. When I mentioned I was going to call the higher ups they told us to hold on they would be up soon. The manager came up gave us keys and said the new room is two doors down. The new room was the one that I paid for with the correct amenities that we were told originally wasn’t available. Plus there was a crib in the room. We had to call to ask for towels and was told to come down and get them and the room was not cleaned the 3 days we were there. The only way into the hotel from the parking area is up three stairs through an emergency exit. When I thought we had seen it all we found ants in the bathroom, on the second floor. The only positive thing was the nice cleaning lady who greeted us as we left our room.
Verified traveller
Stayed 3 nights in Oct 2024