2/10 Terrible
Juan
Travelled with family
16 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We frequently visit Sedona and were excited to try this establishment.
Upon checking in we were greeted by a very nice and professional gentleman at the front desk. He advised us our room was not quite ready but offered us a drink and a key to the pool where we could relax until our room was ready.
Once our room became available the staff stopped by the pool and advised us our room was ready. We proceeded to head to the room and accessed our room with the key that was provided to us. Walked in to the room and were very pleased with the layout.
30 minutes later the owner of the establishment stops by and condescendingly states “ I was looking for you, you never checked in”. We advised him we were provided keys by the front desk. This is where we became truly disappointed with the situation. Rather than discussing the misunderstanding the owner of this establishment continues with the accusations and states “no, you didn’t”. I advised him “ the front desk provided us this key”. Once again he states “no he didn’t, you’re not checked in”. I once again kindly stated “here is the key we were provided”. And again He states “no”. At this point we simply told him not a problem, we will follow you and process anything we are needing”.
Juan
Stayed 1 night in Sep 2024
