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The Resort at Governor's Crossing

3.5 star property

Photo gallery for The Resort at Governor's Crossing

Exterior
Property grounds
Children's play area - outdoor
Terrace/patio
Water park

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
225 Collier Drive, Sevierville, TN, 37862
  • Tanger Outlets
    ‪3 min drive‬
  • Titanic Museum
    ‪3 min drive‬
  • Island at Pigeon Forge
    ‪7 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪50 min drive‬

Room options

View all photos for Basic Studio, 1 Queen Bed, Kitchen

Basic Studio, 1 Queen Bed, Kitchen

Basic Studio, 1 Queen Bed, Kitchen

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Studio, 1 King Bed with Sofa bed, Kitchen

1 bedroom, in-room safe, iron/ironing board, free WiFi

Classic Studio, 1 King Bed with Sofa bed, Kitchen

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 1 Bedroom, Kitchen

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 1 Bedroom, Kitchen

  • 66 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 2 Bedrooms, Kitchen

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 2 Bedrooms, Kitchen

  • 98 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (1 King and 2 Queen Beds)

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (1 King and 2 Queen Beds)

  • 99 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Classic Studio, 1 King Bed, Balcony

1 bedroom, in-room safe, iron/ironing board, free WiFi

Classic Studio, 1 King Bed, Balcony

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Studio, 1 King Bed with Sofa bed, Kitchen

1 bedroom, in-room safe, iron/ironing board, free WiFi

Classic Studio, 1 King Bed with Sofa bed, Kitchen

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 1 Bedroom, Kitchen, Pool View

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 1 Bedroom, Kitchen, Pool View

  • 66 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (3 Queen Beds)

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (3 Queen Beds)

  • 99 sq m
  • Sleeps 8
  • 3 Queen Beds and 1 Queen Sofa Bed

View all photos for Premium Condo, 1 Bedroom, Kitchen

55-inch Smart TV with satellite channels, TV

Premium Condo, 1 Bedroom, Kitchen

  • 66 sq m
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Queen Sofa Bed

View all photos for Premium Condo, 2 Bedrooms, Kitchen

55-inch Smart TV with satellite channels, TV

Premium Condo, 2 Bedrooms, Kitchen

  • 98 sq m
  • Sleeps 10
  • 2 Queen Beds, 1 Twin Bunk Bed, 1 King Bed and 1 Queen Sofa Bed

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About the area

Sevierville

Located in Sevierville, The Resort at Governor's Crossing is within a 5-minute drive of Tanger Outlets and Titanic Museum. .This family-friendly hotel is 1.8 mi (2.9 km) from WonderWorks and 3.4 mi (5.5 km) from Dollywood's Splash Country.

What's nearby

  • Tanger Outlets - 3 min drive - 1.8 km
  • Titanic Museum - 3 min drive - 3.1 km
  • WonderWorks - 4 min drive - 2.9 km
  • Island at Pigeon Forge - 7 min drive - 5.9 km
  • Dollywood's Splash Country - 7 min drive - 5.5 km

Getting around

  • McGhee Tyson Airport (TYS) - 50 min drive

Restaurants

  • ‪Chick-fil-A - ‬17 min walk
  • ‪Applewood Farmhouse Restaurant - ‬4 min drive
  • ‪Five Oaks Farm Kitchen - ‬2 min drive
  • ‪Chipotle Mexican Grill - ‬2 min drive
  • ‪Texas Roadhouse - ‬7 min walk

About this property

The Resort at Governor's Crossing

Victorian hotel with free water park access and a fitness center
The Resort at Governor's Crossing offers 233 accommodations with safes and coffee/tea makers. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sevierville hotel provides complimentary wireless Internet access. 55-inch Smart televisions come with satellite channels.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna, and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 233 guestrooms, featuring kitchens with refrigerators and ovens. 55-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves.
Don't miss out on the many recreational opportunities, including a complimentary water park, an indoor pool, and a lazy river. This Victorian hotel also features complimentary wireless internet access, an arcade/game room, and a fireplace in the lobby.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free water park access
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • A hot tub

Family friendly

  • Arcade/games room
  • Children's pool
  • Dining table
  • Fence around the pool
  • Free children's club
  • Free water park access
  • Indoor pool
  • Kitchen
  • Lazy river
  • Microwave
  • Mini golf
  • Playground
  • Pool gate
  • Fridge
  • Water slide

Conveniences

  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch smart TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

The seasonal pool will be open from March 14 to October 19
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
Children under 15 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Governor's Crossing
Governor's Crossing Sevierville
Resort Governor's Crossing
Resort Governor's Crossing Sevierville
The At Governor's Crossing
The Resort at Governor's Crossing Hotel
The Resort at Governor's Crossing Sevierville
The Resort at Governor's Crossing Hotel Sevierville

The Resort at Governor's Crossing Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 845 out of 1335 reviews
Rating 8 - Good. 292 out of 1335 reviews
Rating 6 - Okay. 119 out of 1335 reviews
Rating 4 - Poor. 43 out of 1335 reviews
Rating 2 - Terrible. 36 out of 1335 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, amenities
We travel to Pigeon Forge once or twice a year. We have stayed here multiple times. The indoor pool and water slides are great for kids especially during the winter. Unfortunately we have noticed over time that the standard of cleanliness has declined and many of the rooms are in major need of updates and new furniture. With all of the options for places to stay we won’t be staying here again. The poor cleanliness and outdated rooms just aren’t worth the price.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

6/10 Okay

April

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not the best
When we frist got to the room I called the front desk to request another room because it smelled like cigarettes. They placed me on hold and never came back. Everyone was tried from the long trip so instead of non stop complaining I just ran to Walmart and got 2 cans of fabreze. I sprayed the entire room before bed, when we got up, when we came back to the room, and every chance in between. By the time we checked out the cigarette smell was starting to go away. We stayed for 2 nights. The room itself was a good size. We got a 2 bedroom condo. The kitchen was good and the washer and dryer where clean. The pool area was packed so we didn’t go. The arcade was small. The fitness room smelled horrible and had water on the floor. I couldn't even take a full step into the room because the smell was so bad. All in all I've definitely seen worse but at the same time I won't be going back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jamie

Stayed 4 nights in Nov 2024

6/10 Okay

Peter, Arab

Travelled with family
Liked: Staff & service
Nice size room. No elevator close because of construction
Stayed 2 nights in Dec 2024

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all the way around!
Stayed 2 nights in Nov 2024

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everyone was very friendly and helpful. Enjoyed the fire pits and Christmas lights and hot tub. The elevator broke down one night. I was on the 4th floor and it was very difficult to use the steps due to physical issues. It was fixed the next day.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and property was in excellent condition.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Scott

Travelled with partner
Liked: Amenities
Our heat was out but they did offer to move us but we just had one more night so we decided to just stay where we were
Stayed 3 nights in Nov 2024

10/10 Excellent

Mark R

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Christmas activities Decorations Staff was great Didn’t have room ready as stated by was good
Stayed 4 nights in Nov 2024

10/10 Excellent

brittany

Stayed 1 night in Nov 2024

10/10 Excellent

Belinda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The holiday decorations and children’s amenities were definitely a big reason for my positive review, the staff was also very helpful and friendly. If there were one thing I would say is needed it would be new mattresses. The room was clean and spacious but the mattress was awful. I would definitely recommend for a family trip and because our god daughters loved it so much I am sure we will be back!
Stayed 2 nights in Nov 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Lindsey

Stayed 1 night in Nov 2024

10/10 Excellent

LANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for families, great location, and lots of activities for kids.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Samantha

Stayed 2 nights in Oct 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great value.
Great hotel and value for the price. I feel the rooms were slightly dated compared to other similar type properties in the area but I am sure they update them as they can.
Stayed 2 nights in Nov 2024

10/10 Excellent

Samantha

Stayed 3 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 2 nights in Nov 2024

8/10 Good

Bryan

Stayed 3 nights in Oct 2024

8/10 Good

Shannon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good! Parking was easy, and the room was cozy and clean. The only issues we had were the stove eyes were all bent, so it was hard to evenly cook the food. And the dishwasher constantly beeped, as in all night, but we could not figure out how to stop that, nor how to start it when we filled it.
Stayed 1 night in Nov 2024

8/10 Good

Emilee

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024