2/10 Terrible
Kärsten R.
26 Nov 2024
Disliked: Cleanliness
Hurricane Helene disaster
Rented and paid for this rental in September for a family reunion with our children. The plan was for us to stay and go to Dollywood for a few days and spend time together. Hurricane Helene hit us the week before we were supposed to go. Because our town was demolished, we had to leave town the day of the hurricane for Fort Moore (Columbus, GA) so that our family would have power and water. While there, we were forced to buy a generator, trailer (to haul it back), numerous supplies, food, and water. We also incurred a substantial amount in housing during that week. At that point, doing more traveling and spending more money wasn’t the best idea. We’re a military family and don’t have thousands of dollars to just burn.
Contacted Vacasa to see about getting a partial refund….PARTIAL. Was told flat out that regardless, I should have purchased travel insurance and that they didn’t give refunds. Why didn’t I purchase insurance? Why would I? Our college aged children were coming from 2 other states so that we could all be together.
Interestingly enough, a friend of mine rented a weekend cabin off VRBO and didn’t go because of the storm and was told the owner would rebook them for another weekend. That’s customer service!
I will never rent again from VRBO. I’ll stick to MWR rentals from now on. This storm was an absolutely terrible situation made worse by the uncaring folks at this rental.
Kärsten R.
Stayed 4 nights in Oct 2024