Book Relax Innz Shaftesbury accommodation from NZ$129

Very good quality

We enjoyed a two night stay in this lovely hotel. However, I was angered by the fact that we initially took out the insurance policy that was advertised on the Hotels.com booking page, at the time of booking and then instantly, afterwards, we cancelled the insurance policy, as it wasn’t needed, only to find that we had still been charged by the insurance company Xcover.com, when my credit card bill arrived!! Shame on xcover.com!!

Nice place warm room

The staff were very friendly and helpful. Food was tasy and well presented. There was a problem with the radiators in our room, but the hotel gave us a fan heater. There was no hook on the bathroom door. This needed to be replaced. We had a room looking out onto the main road, but it was not noisy. The room was beautiful, especially as we like oldy worldy furniture and atmosphere. The Christmas decorations were all taken down by breakfast on New Year's Day, which was a shame. Otherwise all was well. We would stay there again and reccommend The Chapter House to others.

It was perfect in every way. We plan to go back.

Very enjoyable and no problems