We booked for our 10th anniversary. Emailed a month before to say that it was our anniversary and that would be amazing if we could use our VIP hotels.com status to make that happen and also about any spa packages available. On check in it was clear that they hadn't even seen the message, which explains no response. They did send a bottle of prosecco to our room which was nice.
The room was fine, but very small, and considering the price, wasnt good value.
Staff were good and friendly.
Spa and poor area were good.
I think the biggest let down was the food. Really average and overpriced. When they advertise "tempura vegetables", they should know what tempura is...its not the batter they use for the fish and chips!! The fish and chips is very avaerage too. Thin, too much batter and over fried. £30 for a main (once you've added carbs), and its bang average, is just too much. Could be great but needs to decide what it wants to be. If it thinks its a 5 star hotel, food needs to be much better. For the price of the rooms and food, it just doesn't stack up.