The staff is decent and nice but the hotel is very dated and grungy. It was generally clean but walls need repaired and carpets were well worn and appeared dirty due to age and use. It was more like a dorm room than anything. The showers were terrible, we had two rooms, actually after changing from a single room for three, due to no air conditioning. The showers were a curtain and the bathrooms were tiny. Air conditioning did not work well in any room so we did not sleep. We checked out a day early after only one night stay. I would never go back even if it were the last room left in Siena, I would stay elsewhere and day trip in! All in all, if you would like to sleep on a rock, sweat all night, and feel like you can’t touch anything because it is grungy, then this is the place for you!