8/10 Good
Colin M.
12 Mar 2024
Liked: Cleanliness
Property was perfect, Vacasa communication not so much
We came in very late Friday night and left just before checkout on Monday, we stayed here for the Mountain Dew Expo at Copper Mountain. We realized there was supposed to be a check in package on Saturday when we were unable to locate the key fob for the pool. Vacasa had a text option if there was anything needed. It took over two hours for a response from the text, and had already called and spoken with someone. There was miscommunication somewhere between the owner and Vacasa, and it took until late morning Sunday to recieve a response about the key fob, which was already too late for the pool.
The actual unit itself was perfect. No issues and felt very welcoming. The exception was that the gas fireplace did not work, but everything else was perfect and cozy for our little trip.
Overall, would stay again, Vacasa just needs to up their game and not take almost a day for a response about something that should've been included in a welcome package that we never saw.
Colin M.
Stayed 3 nights in Mar 2024