4/10 Poor
Rob
Travelled with family
6 Jul 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nice location but otherwise our expectations were not met. We made a reservation 5 months ago and were responsible for two other reservations but got a room that had a view of a wall and a bunch of parked bikes, not the park view we were promised. Our request for a nicer room was denied by the front desk.
Other things wrong: the hotel provided only a shower gel that was supposed to function as body wash, shampoo and conditioner. Although that may be typical at some hotels, I expect more from a luxury brand like Black Label. Worse, the shower had no shelf for our own soap, shampoo and conditioner, so they had to go on the floor, somewhat risky for us elderly. The toilet stall was poorly positioned at the foot of the bed rather than in the washroom. We were in room 501, maybe other rooms are better?
The hotel has an option for a 7 Euro refund if you sign up to forego towel replacement which we did not elect. Nonetheless, our towels were not replaced and when I stepped out of the shower I discovered my towel was still quite damp from the prior day. When I subsequently asked about the refund at the desk, I learned that the "refund" was in the form of a bar/restaurant voucher, which at that point was useless to us since we were checking out.
Speaking of the restaurant, we had planned to eat dinner there the first night of our stay, but after discovering that the menu was quite limited, we went to the nearby square where there were many options.
Rob
Stayed 2 nights in Jul 2024