4/10 Poor
Verified traveller
Travelled with family
16 Dec 2024
Liked: Cleanliness
Disliked: Staff & service
Quite sadistic attitude
It looked great at the beginning, though, when I arrive, there were an upset guest at the reception wondering if staff ignores him because of the black colour of his skin. The lifts are not working properly, while producing scary noises, it closes door randomly hitting you merciless. When I asked a security guya direction to the spa, he politely showed me but his uniform was stinking of sweat, quite unbearable. Room was huge but has very narrow windows with a wall to another building. Though, the hotel wasn't busy, they decided to give an upgrade to that room as I have a platinum with Expedia. Bed light on one side weren't working and another switch on for a standing lamp, as you can see from a picture, were left very dangerously dismantled, hopefully it didn't kill me. The worst part were in the evening, when I tried to sleep at 10pm but it was very loud music from outside. I contacted reception and they said in a rude way that is not their responsibility and I m in the city center. They didn't offer apologies, changing rooms or ear plugs. I don't think it is good standart for 5 stars hotel having such poor noise isolation. Also, the pillows are very uncomfortable , old and cheap quality. The breakfast was good, though. The spa looks claustrophobic and not comfortable. Somehow I got a sense that the staff of hotel is frustrated and behaving passively - aggressively with guests. Def not 5 stars, something between 2 and 3 maybe.
Verified traveller
Stayed 1 night in Dec 2024
