On first appearance this hotel seemed very nice, unfortunately our premium room had no outside view and was dark. This could be overlooked, but the pillows were hard and lumpy, chrome casting didn’t work, tea but no coffee available, and the bath plug didn’t work. To make matters worse the in room telephone had been unplugged and didn’t work so we had to physically go to reception to complain. For over £200 per night I would expect more. On the plus side, the manager was very helpful even if other members seemed lost, and we were moved to a better room, which solved many of the issues. In all, great location, but the sister hotel next door was much better and will be getting our business in the future.