Pros: This is a very nice hotel with clean, comfortable rooms. The location is excellent, just a short walk from Waterloo Station, popular tourist attractions, and a variety of restaurants. There are also 24/7 convenience stores nearby. The check-in process was smooth, and the staff, particularly the lady at reception, was friendly and helpful. The concierge team was also great, assisting us with luggage storage after checkout. Additionally, a staff member helped load our luggage into our taxi—he may have been from the concierge or doorman team.
Cons: The room lacked a bidet in the bathroom, and the housekeeping service could be improved. There were no slippers provided, no water bottles, and we were short one bath towel.
Overall: Despite a few minor shortcomings, this hotel is definitely a great choice for a family stay.